Location/place: New Delhi
Name of company/service: Makemytrip.com
This Abhishek Gaur. I have booked 2 bus ticket from New Delhi to Lucknow on 17th Feb,2013 for the same date. I have attached the copy of the bus ticket. I got some emergency and I had called them for the cancellation. They informed me that it is not possible now to cancel the ticket. They have not mentioned those cancellation details anywhere on the ticket that I have downloaded from their website. If this information will be there on the ticket, I would not even have called them for the cancellation. You can check the ticket details for the same.
Please let me know what needs to be done in this case.
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ticket:
Booking Details
From: Delhi Bus Operator: R S Yadav Travels Make My Trip Id: NU27010950326048
To: Lucknow Bus Type: Ashok Leyland 2X2(52) AC Seater-Sleeper Seat/Sleeper PNR: I0GJUZ
Journey Date: 17-Feb-13 Passengers: 2 Ticket Number: 6789792-384862
Boarding Date and Time: 09:00 PM Total Fare: 2110 Bank/Card Charges: 0.0
(Please reach your boarding point 15 minutes before the scheduled time)
Passenger Details
S.No Name Seat Seat Type S.No Name Seat Seat Type
1. Deepika Gaur L sleeper 2. Abhishek Gaur K sleeper
Boarding Point Details
Boarding Point: R K Ashram Metro Sta
Location: R K Ashram Metro Station Landmark: Rk Ashram Metro Station
Address: Pillar No. 13, R K Ashram Metro Station, Near Palika Palace, Delhi
Bus Operator Contact Number: 9899056542,9213065147,9212442157
Frequently Asked Questions
• What documents I need to board my bus?
Please carry a print out of this e-ticket along with an identity proof with your photograph on it. Failing to do so, you may not be allowed to board the bus.
• Do I need to reconfirm my booking?
No, your booking is confirmed and there is no need to re confirm the same.
• How do I cancel my ticket?
Please mail us at [email protected] or call us at 0124-462 8765 (Standard Charges Apply) or 1800-103-8765 (Toll Free) to cancel your e-ticket.
MakeMyTrip would not be able to process refunds for cancellations done directly with the bus operators.
• Can I do partial cancellations (e.g. cancel only 2 passengers out of 4 booked)?
Partial cancellations are not allowed. You would need to cancel the entire ticket.
• How do I contact MakeMyTrip.com?
For your boarding point or departure time queries please call R S Yadav Travels directly at 9899056542,9213065147,9212442157
To get in touch with MakeMyTrip.com, mail us as [email protected] or call us at 0124-462 8765 (Standard Charges Apply) or 1800-103-8765 (Toll Free).
Important Terms & Conditions
• Agency: MakeMyTrip (India) Pvt. Ltd (hereinafter ‘MMT’) is only providing the services as agent of various tour operators (hereinafter ‘Operators’). MMT’s obligations are limited to issuance of ticket, providing information as made available to it and processing refunds. MMT is not responsible for the provision of services by the respective operator. MMT assumes no responsibility or liability for the actions or omissions of the operators including non-adherence of the scheduled timings, behavior of the operator’s staff, conditions inside the buses, loss of life or property, delay, breakdown or inconvenience suffered by the user or passenger.
• The primary passenger is required to furnish a print out of the e-ticket and an identity proof with the passenger’s photograph on it at time of boarding the bus. Failing to do so, the bus operator may not allow boarding.
• The bus e-ticket booked is non transferable.
• The bus operator reserves the right to change the seat number(s) of the passenger(s).
• The bus operator reserves the right to change the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point
• The departure and arrival timings mentioned on the e-ticket are only tentative timings. The same are subject to change.
• The bus trips may be delayed, postponed or cancelled due to unavoidable reasons.
• Provision of video/air conditioning or any such other services is the responsibility of the bus operator. Any refunds/claims due to non-functioning or unavailability of these services needs to be settled directly with the service provider (the bus operator).
• In the event of cancellation of a bus/service trip, MMT’s liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.
• In case the bus operator changes the type of bus due to unavoidable reasons, MMT will refund the differential amount (difference in fare between the bus type booked and bus type provided, where a lower bus type is provided) to the customer upon being intimated by the customer within 3 days of the journey.
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Thank you,
Abhishek Gaur,
9637420399
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