Location/place: MUMBAI – Vile Parle
Name of company/service: BLACKBERRY
My mobile was automatically shut down & unable to restart again hence I went to Blackberry service center (Borivali West) & registered the complaint. After two days they called me stating that it won’t be repaired, they returned my mobile for which they charged me Rs.220/- for checking & told me we can’t do anything, you can send email for the same directly to Blackberry Regional manager.
On dated 05/08/2013, I sent email to Blackberry Manger with receipt# & details whatever happens in the service center. The reply I got from them was I have to pay Rs.13,500/- to swap the mobile
I replied to that email I have purchase this mobile for Rs.10200/- and it was in warranty period. Even I forwarded them the necessary documents but till date I didn’t receive any reply from them.
For the above matter I want to raise the complaint in consumer forum
Kindly do the needful.
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