MY REQUEST TO CANCEL AND REFUND AN OREDER HAS BEEN PENDING SINCE 50 DAYS

Location/place: NEW DELHI

Name of company/service: INDIATIMES SHOPPING

Order No:3001728959
Sub-order No:00001 Issue Type:Complaint Sub-Issue Type:Replacement Problem Area:Features Not Matching
Resolution Date:Dec 26, 2012
Case Status:Under Process

Case Creation Date:Dec 3, 2012 5:24 PM
Description:online-customer want to replace the product (features not matching)

Remark 1: Please contact me between 10.45AM to 2PM or post 4.30PM. Dec 4, 2012 5:32 PM
Remark 2: I have been trying get an update about the status about my complaint as it is under processing since 2weeks.Could someone please tell me what is happening as none of your customer executives could help me after repeatedly calling for a week now. Dec 16, 2012 5:18 PM
Remark 3: Also Please note that in all my calls i have requested for a refund and not replacement.Thanks Dec 16, 2012 5:22 PM

DEAR SIR,

Above is the exact copy my complaint and its not been honored since 50 days.I had called them like ten times atleast but the response was terrible and have not heard from them since 15 days now.
I request you to let me know what should be my future course of action.

Thanks,
Ranganath