Location/place: India
Name of company/service: OSI CONDULTING PVT. LTD.
Hi,
I would like to request please help to reimburse my amount against MTS data-card, Because MTS team has not response proper as am suffering last 16 days and my internet account has not activate yet..
-Amit Sharma
+91 8688027144
From: Amit Sharma
Sent: Thursday, August 16, 2012 12:41 PM
To: ‘[email protected]’
Cc: [email protected]
Subject: RE: RE:RE: RE:RE: RE:RE: RE:RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Importance: High
Mr. Rahul..
is this a way to response mail to the customer?
am not interested to use MTS Internet service right now as you people are every time try to miss guide to me….
thanks for given such types of support..
-Amit Sharma
+91 995906556
From: [email protected] [mailto:[email protected]]
Sent: Thursday, August 16, 2012 12:36 PM
To: Amit Sharma
Subject: RE:RE: RE:RE: RE:RE: RE:RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Dear Mr. Sharma,
We apologize for the inconvenience caused to you.
With reference to your mail dated 14/08/2012 and regarding the MDN 9133634857 for your concern related to documentation, we would request you to please provide us the mentioned below mandatory details, so that we can resolve this issue on priority basis.
1. Customer Name:
2. Detailed Remarks:
3. Alt No:
4. POI & POA :
5. Person/Place where Submitted:
6. Date of Submission:
7. Date of actvation:
8. Current Address of Customer:
9. Verification Done on Call: Yes/No (If Complaint is because of –ve verification)
10. Best time to call back (when the customer would be infront of the system):
Let us know, if you require any further assistance, we would be pleased to assist you.
Regards,
Rahul Khanna
MTS Customer Care – AP
SISTEMA Shyam TeleServices Ltd.
Laxmi Cyber City, 2nd Floor, Block C,
Survey No.10, Kondapur,
Hyderabad – 500084
MTS Customer Care Voice 9133155155
MTS Customer Care Data 9133955955
[email protected]
From: [email protected]
Sent: 8/14/2012 6:03:19 PM
To: MTS CUSTOMER CARE ANDHARAPARDESH
Hi team,
Executive Mr. Samson (+91 8099069443) has been received my documents for activate Internet connection…
Kindly let us know how much take time to activate my Internet account..
-Amit Sharma
+91 9959065556
From: Amit Sharma
Sent: Tuesday, August 14, 2012 2:11 PM
To: ‘[email protected]’
Cc: [email protected]
Subject: RE: RE:RE: RE:RE: RE:RE: RE:RE: RE:Escalation! My new MTS datacard still not working
What is that ?
I don’t care about that if you are not interested to activate my account then its ok..
as you people again try to make some another way…
am not going to anywhere because I have already provided the document as per your instructions and now suddenly you people sent a mail…
-Amit Sharma
+91 9959065556
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, August 14, 2012 2:08 PM
To: Amit Sharma
Subject: RE:RE: RE:RE: RE:RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Dear Mr. Sharma,
Greetings from MTS India!
We sincerely apologize for the inconvenience caused to you.
With reference to your email dated 13/08/2012, regarding the “Activation of MTS account MDN: 9133634857”, we would like to inform you that we have gone through your MTS account and found that your MTS account services is in Idle status due to the non submission of documents.
Further to your mail, we would request you to please visit at our nearest MTS Branded Retail Outlet (BRO) along with your valid documents so that you can use uninterrupted services.. The MTS team would assist you in the best possible manner.
Let us know, if you require any further assistance, we would be pleased to assist you.
Regards,
Ankit Kapoor
MTS Customer Care – AP
SISTEMA Shyam TeleServices Ltd.
Laxmi Cyber City, 2nd Floor, Block C,
Survey No.10, Kondapur,
Hyderabad – 500084
MTS Customer Care Voice 9133155155
MTS Customer Care Data 9133955955
“”[email protected]”[email protected]
From: “”[email protected]”[email protected]
Sent: 8/13/2012 3:59:57 PM
To: MTS CUSTOMER CARE ANDHARAPARDESH
Hi Savita,
Thanks for the same..
Ravi has not picking my phone as I would like to request you please arrange someone from your side to collect my document for activate my Internet service …
Document are:
1) Company ID Proof
2) PAN card
3) Bank Statement Indian Bank (Current Month)
4) Voter ID Card
5) Airtel Postpaid Bill (Current Month)
-Amit Sharma
+91 9959065556
From: “”[email protected]”[email protected] “”[mailto:[email protected]]”[mailto:[email protected]]
Sent: Monday, August 13, 2012 3:17 PM
To: Amit Sharma
Subject: RE:RE: RE:RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Dear Mr. Sharma,
We sincerely apologize for the delay in response and regret the inconvenience caused to you. It is unfortunate that your experience is not satisfactory and we deeply regret the discomfort you have gone through.
With reference to your email, we would like to inform you that your MTS MDN number – 9133634857 belongs to a data card. . We are sorry to inform you that the services to your MTS account are in idle state.
We would like to inform you that the services to your MTS account is in idle state. We would request you to submit the document at the earliest so that we may activate the account services.
Let us know if you require any further assistance, we would be pleased to assist you.
Regards,
Savita Singh
MTS Customer Care – AP
SISTEMA Shyam TeleServices Ltd.
Laxmi Cyber City, 2nd Floor, Block C,
Survey No.10, Kondapur,
Hyderabad – 500084
MTS Customer Care Voice 9133155155
MTS Customer Care Data 9133955955
“”””[email protected]”[email protected]”””[email protected]%0b%0bFrom:%20″[email protected]
From: “”””[email protected]”[email protected]”[email protected]
Sent: 8/13/2012 10:52:43 AM
To: MTS CUSTOMER CARE ANDHARAPARDESH
Hi Rohit,
I had called to MTS customer care and they confirm to me it’s not a datacard number it’s a sim number..
Please check once again …
-Amit Sharma
From: “”””[email protected]”[email protected]”””[email protected]%20″[email protected] “”””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]
Sent: Saturday, August 11, 2012 10:26 AM
To: Amit Sharma
Subject: RE:RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Dear Customer,
Greetings from MTS India!
We regret the inconvenience caused to you.
With the reference to your mail dated: 8/9/2012 , regarding “Data card not working”,MDN- 9133015592, we would like to inform you that we have gone through your MTS account and found that your MTS account is active.
Further, we request you if you are having more issues related to your MTS account feel free to write us back so that we can resolve your concern on priority bases
Let us know, if you require any further assistance, we would be pleased to assist you.
Regards,
Rohit Kumar
MTS Customer Care – AP
SISTEMA Shyam TeleServices Ltd.
Laxmi Cyber City, 2nd Floor, Block C,
Survey No.10, Kondapur,
Hyderabad – 500084
MTS Customer Care Voice 9133155155
MTS Customer Care Data 9133955955
“”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]
From: “”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]%0bSent:%208/9/2012%205:40:49%20PM%0bTo:%20MTS%20NODAL%20ANDHRA%20PRADESH%0b%0bPROBLEM%20STILL%20NOT%20RESOLVE..%0b%0b %0b%0b-Amit%20Sharma%0b%0b+91%209959065556%0b%0b %0b%0bFrom:%20Amit%20Sharma%20%0bSent:%20Wednesday,%20August%2008,%202012%2010:21%20AM%0bTo:%20″[email protected]%0bSent:%208/9/2012%205:40:49%20PM%0bTo:%20MTS%20NODAL%20ANDHRA%20PRADESH%0b%0bPROBLEM%20STILL%20NOT%20RESOLVE..%0b%0b %0b%0b-Amit%20Sharma%0b%0b+91%209959065556%0b%0b %0b%0bFrom:%20Amit%20Sharma%20%0bSent:%20Wednesday,%20August%2008,%202012%2010:21%20AM%0bTo:%20″””[email protected]%0bSent:%208/9/2012%205:40:49%20PM%0bTo:%20MTS%20NODAL%20ANDHRA%20PRADESH%0b%0bPROBLEM%20STILL%20NOT%20RESOLVE..%0b%0b %0b%0b-Amit%20Sharma%0b%0b+91%209959065556%0b%0b %0b%0bFrom:%20Amit%20Sharma%20%0bSent:%20Wednesday,%20August%2008,%202012%2010:21%20AM%0bTo:%20″[email protected]
Sent: 8/9/2012 5:40:49 PM
To: MTS NODAL ANDHRA PRADESH
PROBLEM STILL NOT RESOLVE..
-Amit Sharma
+91 9959065556
From: Amit Sharma
Sent: Wednesday, August 08, 2012 10:21 AM
To: “”””””[email protected]”[email protected]”””[email protected]”[email protected]”[email protected]
Cc: ‘[email protected]’
Subject: RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Hi Rahul,
As per your instructions, yesterday I was visited on BRO center and center’s person told to me that it’s not possible to provide details as your connection has not activate yet ..
So, he suggested to me without replace data card it will not work…..
BRO Center
SAI BHAVANI TELESERVICES
2-4-694.ROAD NO. 4.,NEW NAGOLE Hyderabad,SOUBHAGYA NAGAR, CINTAL, HYDERABAD, Pincode- 500060
Hyderabad
Near Hevan villay Bar & Restaurant
M Suresh
9133015592
And request to you if really interest to change my data card please confirm …
Otherwise am going to move another service provider for internet service..
Note: Don’t break mail communication trail…
-Amit Sharma
+91 9959065556
From: Amit Sharma
Sent: Wednesday, August 08, 2012 9:50 AM
To: “”””””[email protected]”[email protected]”””[email protected]”[email protected]”[email protected]
Cc: ‘[email protected]’
Subject: RE: RE:RE: RE:Escalation! My new MTS datacard still not working
I BELIVE YOU ARE NOT INTEREST TO RESOLVE MY ISSUE…
-Amit Sharma
+91 9959065556
From: Amit Sharma
Sent: Tuesday, August 07, 2012 1:50 PM
To: “”””””[email protected]”[email protected]”””[email protected]”[email protected]”[email protected]
Cc: ‘[email protected]’
Subject: RE: RE:RE: RE:Escalation! My new MTS datacard still not working
Hi Nodal Officer ,
Am very disappointed about the MTS services ..
As am suffering from last 7 days and nobody give the proper solution for my complaint, even no one has call to understand the problem of customer and ticket number, just they sent a mail…
I believe it’s my fault to go for MTS, because sales team has done their jobs to give data card to the customer and received amount against the datacard…
because, after received money no one be take responsibility to check and verify with the customer ..
yes I accept my fault to lost my data card cover but what about the sales team and other team responsibity …
Please confirm is it possible to replace my New MTS Datacard or not ? ….
Kindly confirm as we don’t have much time to wait for the same ..
waiting for your response on my mail..
-Amit Sharma
+91 9959065556
From: Amit Sharma
Sent: Tuesday, August 07, 2012 1:29 PM
To: ‘[email protected]’; “”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]%0bSubject:%20RE:%20RE:RE:%20RE:Escalation!%20My%20new%20MTS%20datacard%20still%20not%20working%0b%0b %0b%0bunable%20to%20fetch%20the%20phone%20number%0b%0b %0b%0bPlease%20find%20the%20attached%20file%0b%0b %0b%0b-Amit%20Sharma%0b%0b+91%209959065556%0b%0b %0b%0b %0b%0bFrom:%20″[email protected]%0bSubject:%20RE:%20RE:RE:%20RE:Escalation!%20My%20new%20MTS%20datacard%20still%20not%20working%0b%0b %0b%0bunable%20to%20fetch%20the%20phone%20number%0b%0b %0b%0bPlease%20find%20the%20attached%20file%0b%0b %0b%0b-Amit%20Sharma%0b%0b+91%209959065556%0b%0b %0b%0b %0b%0bFrom:%20″””[email protected]%0bSubject:%20RE:%20RE:RE:%20RE:Escalation!%20My%20new%20MTS%20datacard%20still%20not%20working%0b%0b %0b%0bunable%20to%20fetch%20the%20phone%20number%0b%0b %0b%0bPlease%20find%20the%20attached%20file%0b%0b %0b%0b-Amit%20Sharma%0b%0b+91%209959065556%0b%0b %0b%0b %0b%0bFrom:%20″[email protected]
Subject: RE: RE:RE: RE:Escalation! My new MTS datacard still not working
unable to fetch the phone number
Please find the attached file
-Amit Sharma
+91 9959065556
From: “”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]%20″[email protected]%20″””[email protected]%20″[email protected] “”””””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]”””””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]
Sent: Tuesday, August 07, 2012 12:23 PM
To: Amith Sharma
Subject: RE:RE: RE:Escalation! My new MTS datacard still not working
Dear Mr. Sharma,
We thank you for writing to us, dated 06/08/2012, regarding your concern of 10 digit MTS MDN number.
We deeply regret the inconvinience caused toy you, however, we would like to inform you that you would have to folloe the emntioned below steps to know the 10 digit MTS MDN number:
1-Please double click on your MTS Icon. (A user interface will appear there)
2-Please make sure the internet connectivity is not there.
3-Then click on Setting Option.
4-Please make sure that the mode is on Hybrid or 1x
5-Then a small window will appear.
6-Then you can find Different Options.
7-Select Check My Number.
8-Then click on check My Number.
9-See the balance as a request will be processed from there and a POPUP will come with the details of your number.
Let us know, if you require any further assistance, we would be pleased to assist you.
Regards,
Manali Vassisth
MTS Customer Care – AP
SISTEMA Shyam TeleServices Ltd.
Laxmi Cyber City, 2nd Floor, Block C,
Survey No.10, Kondapur,
Hyderabad – 500084
MTS Customer Care Voice 9133155155
MTS Customer Care Data 9133955955
“”””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]
From: “”””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”[email protected]
Sent: 8/6/2012 3:46:52 PM
To: MTS CUSTOMER CARE ANDHARAPARDESH
Hi Vikaram,
MDN number has lost and deliver boys has also not putting the MDN number on form …
that’s why we are facing the problem..
-Amit Sharma
From: “”””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””””[email protected]%20″[email protected]%20″””[email protected]%20″[email protected]%20″””””[email protected]%20″[email protected]%20″””[email protected]%20″[email protected] “”””””””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]”””””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]”””””””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]”””””[mailto:[email protected]]”[mailto:[email protected]]”””[mailto:[email protected]]”[mailto:[email protected]]
Sent: Monday, August 06, 2012 3:43 PM
To: Amith Sharma
Subject: RE:Escalation! My new MTS datacard still not working
Dear Mr.Sharma,
Please accept our apologies for the inconvenience caused to you as per your mail dated 6.8.2012.
We request you to please provide your MDN (MTS phone number) to check your details for the earliest resolution.
You will find MDN on packing box or on data card.
We value your association with MTS.
Let us know if you require any further assistance, we would be pleased to assist you.
Regards,
Vikram Rana
MTS Customer Care – AP
SISTEMA Shyam TeleServices Ltd.
Laxmi Cyber City, 2nd Floor, Block C,
Survey No.10, Kondapur,
Hyderabad – 500084
MTS Customer Care Voice 9133155155
MTS Customer Care Data 9133955955
“”””””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””””[email protected]%0b%0bFrom:%20″[email protected]%0b%0bFrom:%20″””[email protected]%0b%0bFrom:%20″[email protected]
From: “”””””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”””””””[email protected]”[email protected]”””[email protected]”[email protected]”””””[email protected]”[email protected]”””[email protected]”[email protected]”[email protected]
Sent: 8/6/2012 11:36:03 AM
To: MTS CUSTOMER CARE ANDHARAPARDESH; MTS NODAL ANDHRA PRADESH
Hi MTS team,
Escalation,
I had purchased one data card on 1st, august 2012, and my data card still not active…
last Four days I had follow-up with the MTS sales team, but they are not given the proper solution and they told to me your MDN number has missed due to reason your data card not activate ..
Actually on that day Deliver executive has not complete work before given the data card to me that’s is the reason they not find MDN number.
Please help and do something as data card not working and my works are held due to this issue..
Sales team details who all are involve…
1) Sai {Executive} +91 8099069443
2) Vivek +91 8010320604
3) Ravi +91 9553381375
-Amit Sharma
+91 9959065556
Hi Amit Sharma,
We regret the inconvenience caused. Thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
MTS Customer Service India
Please give my document which i had provided to your team and take your MTS data card and reimburse my amount INR. 999.00….
-Amit Sharma
+91 9959065556
Hi Amit Sharma,
We value your concern and will ensure that the customer service team gets in touch with you asap and addresses your concern.
Regards
MTS Customer Service India
Hi MTS Team,
Again we received surprising response from your team …
Mr Rohit (MTS team) he has sent one mail and inform to us your data card has disconnected 25-FEB-12 due to zero usage..
can you confirm how its possible because i have purchased Data Card on august month 2012 and till the time my data card has not activate yet ..
why you people are trying to miss guide to the customer every time…
Now this is enough and am going to consumer office for this issue with all documents…
-Amit Sharma
+91 9959065556
Hi Consumer team,
i would request to please intervene in my issue as MTS team has trying to miss guide to me every time and they are still not ready to activate my account nor reimburse my amount…
-Amit Sharma
+91 9959065556
Hi Amit Sharma,
We value your concern and your case is under process. We will ensure that the customer service team gets in touch with you asap.
Regards
MTS Customer Service India
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