Location/place: Delhi
Name of company/service: MTS – Broadband
Dear All,
Please be aware of MTS broadband. I have purchased the device and suffered like anything. With the pin code given to them, they confirmed the best signal available in that area while having word with customer care, also they promised of its activation within 24hrs and if it does not work then they will refund the money upon cancelation following their verification. Then I have decided to purchase keeping faith on their false commitments. They had activated the device after about 6 – 8 days from the date of purchase after rigorous follow up with customer care and there nodal office. I am not accepting speed of 3.1 MBPS but some speed at least. Once get connected it often get disconnected within 5 – 6 minutes. There network engineer visited my home and checked the same for 30 – 40 mins. He has the same observation. The device was activated on 28th July 2012 but they mentioned 26th July 2012. How? Now sure cause on 26th I had word with their nodal office about activation and he confirmed it was not activated and will get activated by 28th July 2012. So how the billing cycle date changed to 26th is another question. I have hardly used this device and then I asked them to cancel the same. They send me the bill of Rs. 84. I have mentioned that the device I purchased form your customer care only so deduct Rs. 84 (even I was not supposed to pay as I have not received any service and)and refund the balance amount. Today they were asking me to pay Rs. 207 how and for what? I am not sure. I am having all the records of mail communication from the day one.
MTS has cheated with me. Now I am frustrated with their phone calls and follow ups on payment. I am not able to understand when the MTS is not keeping its promises and they are not at all providing services but despite of it they were harassing the customer then to whom we should forward out complaint. Is there any action being taken to such useless, unethical, unprofessional company by government of India? Is the customer only should suffer? Who is responsible if the company itself is not going to keep its promise? What a common man should do?
Regards,
Tejas Shah
8510002662
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