Mtnl broadband service not working since a month.

Location/place: Mumbai,Malad West

Name of company/service: Mtnl broadband service

I have been using the MTNL net since 2000 , but I
am fed up now . Your support service is useless . If
the net is not working , then it takes 7 – 10 days to
solve the problem . I have complained about my
non – functioning modem since 25th May,mostly every
2 days.
my recent complaint no. Is 2002 and others.
My efforts at 1504 yeilded no response other
then ‘ please call 197 and get area manager no and
complain” . I did that but he does not pick up the phone, or
it is switched off , or kept off the hook .
I am studying and I need the net for my studies . We need the net
urgent daily for our various activities . Just what is
one supposed to do if it does not work .
Is this MTNL service within 24 hours ??? is this the
way to treat customers ??? is this a joke ? MTNL
spends a lot of money on advertising
Broadband . . can they not keep at least some more
people to handle complaints ??
I feel like going to the press or consumer court on
this one . who is responsible for the mental
anguish and harm to our work??
I want my money back.

Regards,
Karan Jain.
tel – 28824602
mob – 9702441177