Two and a half months back I bought a Morphy Richards Essentials 600.Two weeks ago, I kneaded dough for the first time. The jar developed cracks while functioning. I lodged a complaint. The guy came and checked but said that there is no policy of replacing the jar as I demanded. I was flabbergasted. The company claims that the jar will break or show damage if it falls on the floor from a height. but the case was not such. So ideally they should replace the jar free of cost. Firstly, the food processor costs almost double the price of other brands, secondly, it does not live up to its claims, thirdly, now they refuse to replace the jar. Is this what is expected of the so-called “MORPHY RICHARDS”. I took up with higher authorities and demanded that the jar be replaced free of cost.
Another disappointing experience with Morphy Richards today…the big bosses say that this is company policy, the jar cannot be replaced free of cost…..if I pay the money they will come and replace it. The product is in full guarantee period, so why could they not do it, I fail to understand. So it comes down to this that whatever be the circumstances, the policy does not change.
It is highly annoying and disappointing that you refuse to replace the jar free of cost. I have lost my faith in your products and service.
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