Morphy Richards Essentials 600 Food Processor

Two and a half months back I bought a Morphy Richards Essentials 600.Two weeks ago, I kneaded dough for the first time. The jar developed cracks while functioning. I lodged a complaint. The guy came and checked but said that there is no policy of replacing the jar as I demanded. I was flabbergasted. The company claims that the jar will break or show damage if it falls on the floor from a height. but the case was not such. So ideally they should replace the jar free of cost. Firstly, the food processor costs almost double the price of other brands, secondly, it does not live up to its claims, thirdly, now they refuse to replace the jar. Is this what is expected of the so-called “MORPHY RICHARDS”. I took up with higher authorities and demanded that the jar be replaced free of cost.

Another disappointing experience with Morphy Richards today…the big bosses say that this is company policy, the jar cannot be replaced free of cost…..if I pay the money they will come and replace it. The product is in full guarantee period, so why could they not do it, I fail to understand. So it comes down to this that whatever be the circumstances, the policy does not change.

It is highly annoying and disappointing that you refuse to replace the jar free of cost. I have lost my faith in your products and service.


Comments

One response to “Morphy Richards Essentials 600 Food Processor”

  1. Mousumi Sharma Bhattacharjee Avatar
    Mousumi Sharma Bhattacharjee

    Good morning to the Morphy Richards team across the globe.

    I must thank all of you for the way my problem was resolved. There were initial hiccups and I know about the last minute intervention from top brass, but it was a timely one. I had almost lost faith in the brand and its customer policies, but by honouring my logical and legitimate demand, they have proved that they are a company to rely upon and vouch for. The men/women at the helm know business ethics. My faith in the company is fully restored.

    I urge all people out there to go for this brand and if there is any issue, talk to the right people at the right time.

    Thanks to the team once again.

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