MONEY PAID ONLINE – NO RESPONSE FROM THE COMPANY

Location/place: DELHI

Name of company/service: AFFORDABLE SALES PROMOTIONS – HELLO TRAVEL .COM

I have paid online for a domestic holiday package in the month of May.
The details available with me are only what I had noted down from the site – and nothing else.
The details available with me are as enclosed.
The amount of Rs.5499 has been debited to my ICICI card account on 13th May itself.

However my nephew in whose name I had booked has neither received any confirmation call nor have they been given any voucher etc to be claimed?

I have been trying to contact on the numbers given on the site – 01206722100 as the help line number and 01206402495 for the Noida office and 01123241777 for the darya ganj office.
But none of the numbers are responding.
I have been forced to register my grievance with the consumer forum, seeking their help
Transaction Details
ResponseCode 0
ResponseMessage Transaction Successful
DateCreated 2012-05-13 18:58:01
PaymentID 8205528
MerchantRefNo ACMFYO3WMF4K2
Amount 5499.00
Mode LIVE
BillingName RAJESH CHADHA
BillingAddress C-11/150-151, FIRST FLOOR, SECTOR 3, ROHINI.
BillingCity DELHI
BillingState Delhi
BillingPostalCode 110085
BillingCountry IND
BillingPhone 9891548880
BillingEmail [email protected]
DeliveryName
Description NEED TO BOOK FOR A PACKAGE OF 4N5D FOR FOUR ADULTS
IsFlagged YES
TransactionID 17914601


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