Mobikwik made a Fraud regarding phone bill payment

I had paid a bill of tata teleservices CDMA Number 948655500 on 25-12-2017 with Transaction ID: BILL292301433 through mobikwik portal of Rs. 686.00 but till date this amount is not reflecting on the monthly bill. I had raise tickets many times to mobikwik but they are not giving any solution and not refunding my amount, this amount is already deducted from my bank account. Kindly help.