Hi i booked my hotel through your customer support asked for 4* category & was booked to a hotel which was absolutely shady no lights on the stairs & in the corridor; room was stinking; room had cockroaches and spiders all over the floor; etc…Hotel Name was Country Inn Hotels Amritsar so I was mistaken that it was Country Inn Suites.
Cleartrip & Hotel people are liars as they claim that we checked-in hotel which we did not. We just entered the hotel; saw the room & moved out. This happened on 26 Jan & since 28 Jan I have been trying through all medium to get in touch with Cleartrip executives for my refund. No one is even bothered to respond on call nor on email. Pathetic & disgusting experience.
I thought maybe on this platform someone from organisation might bother.
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