Missusing Railway Reservation System

Location/place: Delhi

Name of company/service: Indian Railway

My Wife had book a ticket form karkarduma railway reservation,on 11-03-2010 PNR No.263-2738027 on ticket current W/L4, Train 2215. Travelling date is 20-03-2010, DEE to BDTS

we regulary check status on site http://www.indianrail.gov.in/
first it show RAC12 then RAC6 then RAC4 then RAC3 then RAC1 and on 18-03-2010 the status show confirm but chart not prepared.

On 19-03-2010 10:30 I check berth but it show W/L12. How it is possible W/L4 become W/L12 ? I think some one missusing Railway Reservation System. So. I want to punish that person and provide me compensation against this mental and physical also because I have given Cancelation Charges 20/- also.