bELOW IS THE MAIL SUMMARY OF GATI AND ME THE MAIL CONSERVATION
SINCE I HAD LAUNCHED A COMPLAINT ON APRIL 2013,WHEN I HAD RECEIVED A PARCEL FROM GATI IN DAMAGED CONDITION,AND SOME ITEMS IS BEEN MISPLACED FROM IT,IT HAD BEEN BOOKED FROM SRA(SAUDI ARABIA),I AM CONTINUOUS FOLLOW UP WITH GATI,THEY REPLIED THAT WHEN WE RECEIVED PARCEL FROM BLUE STAR CARGO,IT WAS IN DAMAGED CONDITION,GATI SAYS THAT WE ARE UNABLE TO CLAIM YOUR MISSING ITEM,AS BLUE STAR CAGRO HAD CLOSED BUSINESS PLEASE HELP
Dear ravi
As per our telephonic discussion with delhi branch on 11 oct 2013,about the claim of parcel.
What happen no response from your side,what is the current status,can u update me about the claim
On Thursday, October 10, 2013, Abdul Shaikh wrote:
> Dear Ravi
>
> there is no response from GATI,what is happening I cannot understand,why taking so long time to close the issue,since it is pending from APRIL-2013
>
> Do please revert ASAP……………………………..
> Regards’
> Abdulla Shaikh
> 9022192603
> On Thu, Oct 3, 2013 at 3:05 PM, Abdul Shaikh wrote:
>
> Dear Ravi
> Hope so ,will get a positive response frm the team
> Regards
> Abdulla Shaikh
> 9022192603
>
> On Tue, Oct 1, 2013 at 5:53 PM, wrote:
>
>
> Dear Sir,
>
> We are following it and will updated you Shortly.
>
>
> Regards,
> Ravi Somkuwar
> Customer Service Associate
> GATI-KWE
> Customer Care Center.
>
> Toll Free No: 1800 -180 -4284
> website : www.gatikwe.com
>
>
>
>
> From: Abdul Shaikh
> To: [email protected]
> Date: 01-10-2013 17:37
> Subject: Re: FW: Message from “RNP1A50D1”
> ________________________________
>
>
> Dear Ravi
>
> Please update fro the same
>
> looking a great and perfect response for gati
>
> Regards
> Abdulla Shaikh
> 9022192603
>
>
> On Mon, Sep 30, 2013 at 6:34 PM, Abdul Shaikh wrote:
> FYI
>
> ———- Forwarded message ———-
> From: Abdul Shaikh
> Date: Sat, Sep 28, 2013 at 4:44 PM
> Subject: Fwd: FW: Message from “RNP1A50D1”
> To: “govind.baral”
> Cc: [email protected], irfan shaikh , irfan shaikh <
Abdul Shaikh
Oct 19
to customerservic.
Dear Ravi
Gati team was suppose to call me on 19-Oct-2013 at about 4.00 pm for discussion about the claim
revert me
Best Regards
Abdulla Shaikh
9022192603
Abdul Shaikh
Oct 22
to customerservic.
Dear Ravi
Hope u r doing good
Gati team was suppose to call me back on 19-Oct-2013, at about 4.00 pm,to discuss about the calim,
Since claim pending from April-2013,so ravi requesting u to please close the issue on priority basis
Hope so u will do the needful for the same
Regards
Abdulla Shaikh
9022192603
[email protected]
Oct 22
to me
Dear Sir,
I have updated to Minakshi madam will updated you.
Regards,
Ravi Somkuwar
Customer Service Associate
GATI-KWE
Customer Care Center.
Toll Free No: 1800 -180 -4284
website : www.gatikwe.com
From: Abdul Shaikh
To: “[email protected]”
Date: 22-10-2013 15:46
Subject: Re: status of claim
gati logo1 Visit us : www.gatikwe.com
Call Free No : 1800-180-4284
Mobile Number : 09860354284
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Abdul Shaikh
Oct 22
to customerservic.
OK fine , update me soon
Abdul Shaikh
Oct 23
to customerservic.
Dear Ravi // Minakshi
Any Update,awaiting for your’s revert
I hope your prompt attention to this matter,it would be greatly appreciated.
Thanks & Regards
Abdulla Shaikh
9022192603
Abdul Shaikh
Oct 26
to infosin, info.internati., customerservic.
Dear Ravi // Minakshi
May I humbly request for your intervention and assistance for immediate closure of this long pending issue
As per our telephonic discussion you replied that ,GATI is not able to get CLAIM LETTER, Ravi you confirmed me to launch a complaint at the booking address(SAUDI ARABIA),but it is done itself by 27-April -2013,ravi we had received parcel from GATI,not from others,My brother who is in SAUDI launch a complaint about the parcel,they replied that while delivering,the parcel was in good condition,it is not from our side,
dear ravi now whom should i contact with,i cannot understand,you people say it is not from our side ,they say not from our side,then whom ?????
Please suggest a way out to have this long pending issue cleared.
Abdul Shaikh
Oct 26
to customerservic., infosin, info.internati.
Dear Ravi,
I had A telephonic discussion with Rakesh at about 22.00 hrs,he replied me that the compliant is been closed from our side on 19-Oct-2013,contact with minakshi madam for the update,
Ravi without informing through mail,it is possible to close the ticket raised my me,is this the way GATI works on Issue(Complaints)
Need your intervention (What is going on………..)
Aside Minakshi Madam (Please provide mail id or contact number)
Regards
Abdulla Shaikh
9022192603
[email protected]
Oct 28
to me
Dear Abdul Sir,
Greetings of the day !
With reference to your email below,
Please accept my sincere apologies for the inconvenience caused for this particular matter.
kindly directly contact to your Delhi which is following from your shippers.
there mail id are as shivanicsa_del/gatikwe.com , meenakshicsa18_del/gatikwe.com
minakshi madam :-8800792279they are numbe they are continuously following from bl cargo your claims.
Regards,
Ravi Somkuwar
Customer Service Associate
GATI-KWE
Customer Care Center.
Toll Free No: 1800 -180 -4284
website : www.gatikwe.com
Dear Ravi,
As u mark meenakhi madam mail id (
meenakshicsa18_del/gatikwe.com) (The address “” in the “Cc” field was not recognized. Please make sure that all addresses are properly formed)
It is proper mail id,mail is not going to this mail id ,which u had provided
Aside Madam
Thanks for the support
Please update me about the matter,as i spoke to ravi he replied that from delhi branch meenakshi madam is following with the shipper
Abdul Shaikh
Nov 7
to customerservic.
Dear Madam // Ravi
As per our telephonic discussion on 07-Nov-2013 u confirmed me about the status that till week end the issue will be resolved and we will pay to u for the loss
Please update me the status
Aside Minakshee Madam
Regards
Abdulla Shaikh
9022192603
[email protected]
Nov 8
to csa18_del, me
Dear Abdul
Greetings of the day !
With reference to your email below,
Please accept my sincere apologies for the inconvenience caused for this particular matter.
Shippers is ready to give document till Tuesday case will close.
CC :- Minakshi madam kindly update the sir.
Regards,
Ravi Somkuwar
Customer Service Associate
GATI-KWE
Customer Care Center.
Toll Free No: 1800 -180 -4284
website : www.gatikwe.com
From: Abdul Shaikh
To: “[email protected]”
Date: 07-11-2013 22:54
Subject: Re: status of claim
Dear Madam // Ravi
As per our telephonic discussion on 07-Nov-2013 u confirmed me about the status that till week end the issue will be resolved and we will pay to u for the loss
Please update me the status
Aside Minakshee Madam
Regards
Abdulla Shaikh
9022192603
On Fri, Nov 1, 2013 at 7:53 PM, Abdul Shaikh wrote:
Dear Ravi,
As u mark meenakhi madam mail id (meenakshicsa18_del/gatikwe.com) (The address “” in the “Cc” field was not recognized. Please make sure that all addresses are properly formed)
It is proper mail id,mail is not going to this mail id ,which u had provided
Aside Madam
Thanks for the support
Please update me about the matter,as i spoke to ravi he replied that from delhi branch meenakshi madam is following with the shipper
Best Regards
Abdulla Shaikh
9022192603
On Mon, Oct 28, 2013 at 9:08 AM, wrote:
Dear Abdul Sir,
Greetings of the day !
With reference to your email below,
Please accept my sincere apologies for the inconvenience caused for this particular matter.
kindly directly contact to your Delhi which is following from your shippers.
there mail id are as shivanicsa_del/gatikwe.com, meenakshicsa18_del/gatikwe.com
Abdul Shaikh
Nov 9
to customerservic.
Dear Ravi
Thanks for update me the status of claim,hope so by 12-Nov-2013,the issue will be resolved
Ravi please forward mail to Madam
Aside Madam please update me
Warm Regards
Abdulla Shaikh
9022192603
Abdul Shaikh
Nov 12
to customerservic., csa18_del
Dear Ravi // Minakshi
As Per yours trail mail above
Today the Day was 12-Nov-2013(TUESDAY),and Gati was suppose to close the issue on this given date,
as above Trail Mail.
Madam as per our conservation happened on 12-Nov at about 13:32 PM you replied me that i will call u and,when i had call u on 15:27 PM you was busy.
Till now there is no update on the issue which was raised,can u update me on priority.
Ravi please send this mail to Minakshi madam,
Looping Minakshi Madam update me about the matter
Regards
Abdulla Shaikh
9022192603
—
[email protected]
Nov 13
to me, customerservic.
Images are not displayed. Display images below – Always display images from [email protected]
Dear Sir,
Good Morning…!!!!
Refer to our telephonic discussion this is inform to you that we have no problem to issue the claim from our end but we are unable to setteled the claim amount from our end due to non absence of claim letter
so kindly support me to provided the same from BLUE STAR CARGO & register complaint from there end …either it,s not possible to do the same so do needfully …
Thanks & regards
Minakshi Sharma
Customer Support Associate
Address:-Gati-Kintetsu Express Pvt Ltd
Plot No. 268. Phase-IV,
Udyog Vihar, Gurgaon – 122015.
Tel:+91-124-2644262(EXT 4243)
Mob:+918800792279
Website: www.gatikwe.com
From: Abdul Shaikh
To: “[email protected]” , [email protected]
Date: 11/12/2013 09:19 PM
Dear Team
Following since April 2013.since there is no resolution of misplaced goods
Aside Ravi
As I have conservation with minakhi she told me that we are unable to provide the claim without claim letter,and she also replied that after receiving the claim letter u should contact BLUE STAR CARGO for the claim amt,
why i should contact them for the claim,as i had received it from GATI not from BLUE STAR CARGO
Ravi please provide me the mail ID of your’s dept head so i should contact them
[email protected]
4:02 PM (18 minutes ago)
to me, customerservic.
Images are not displayed. Display images below – Always display images from [email protected]
Dear Sir,
Good Morning…!!!!
Pls find the id of ENCR head :- [email protected] & take up the matter ….
Thanks & regards
Minakshi Sharma
Customer Support Associate
Address:-Gati-Kintetsu Express Pvt Ltd
Plot No. 268. Phase-IV,
Udyog Vihar, Gurgaon – 122015.
Tel:+91-124-2644262(EXT 4243)
Mob:+918800792279
Website: www.gatikwe.com
From: customerservice_ravi/gati
To: csa18_del/gati@gati
Date: 11/28/2013 03:51 PM
Subject: Re: Fwd: status of claim
Dear madam
fyki
Regards,
Ravi Somkuwar
Customer Service Associate
GATI-KWE
Customer Care Center.
Toll Free No: 1800 -180 -4284
website : www.gatikwe.com
From: Abdul Shaikh
To: “[email protected]”
Cc: [email protected]
Date: 28-11-2013 15:44
Subject: Fwd: status of claim
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