Misleading

Hi,

I have taken the car loan(Loan A/c # 10605309) from Kotak Mahindra bank. When I contacted the bank for car loan an executive from informed me the will give the loan at 10% and the processing fee is going to be of 2500rs. Now my loan has started before the bank even given the money they sent me message for my first EMI, I contacted the bank and ask for the same and informed that I have not received any documents from the bank regarding my loan, then a lady on phone informed that my loan is approved on 10.35% and the processing fee charged to me of & 7000rs which include sum kind of insurance on my loan for which the bank never taken my consent.

An Executive came to my place at a time of loan processing taken my all documents and asked me to give him blank Checks, I asked him are they going to take my EMI through checks? he said EMI will come out of a/c and u will get all your checks once loan ends.

Regarding this I contacted the bank several times and given the complaint but no resolution. My last complaint # 1-3044866415 & 1-3044866360 never been resolved. With this gesture of Kotak Mahindra Bank I can make out bank is fooling me and everyday they fool lot of people. Coustmer service of the bank is pathetic.

Please advice somebody the right action, as I am planning to file a case against the bank in consumer court.

Thanks,
Vinayak Chaturvedi
Phn # 9582224444