misguiding on website

Location/place: Ranchi

Name of company/service: Airtel/telecomunication

I’ve recharged my Airtel no.: 9939187485 dated 30/01/13 with denomination value Rs. 11/- (special recharge)with following benefit available on Airtel website:
“Get 25 local mins and 20 local + National SMS” but I’ve not get above benefit and I talked Customer care they say this is either night pack or SMS pack.
Why airtel misguiding their customer on website?


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