Misbehavior from executive for disconnection request

My airtel broadband connection account no is 7006161770.

I have paid the bill till June specifically 10th June in advance on January by a cheque. Even after that, bills were generated and send to me by airtel. On April, once I complained, so the customer care executive credited the billed amount back to my account.

Even after this, bills for month of April and May were generated, i.e., bill till 10th June 2014 were generated and send to me. After that customer care executive called me asking for bill payment. I again raised the complaint and mailed in the abole email id. Service specialist Swathi called me and resolved the problem. She agreed that bills were being sent to me by mistake. So, the amount billed till 10th June will be credited back to my account. She did so and informed me that henceforth after 10th June whatever bill will be generated, I have to pay that. I agreed to that.

The amount she credited back to my account was for the faulty bill generated by Airtel billing system. So, she credited the amount back to my account by providing discount/adjustments. It is not that I am using the service free of cost. I have already paid for the service till 10th June on January.

Since I will be moving out of India soon, I raised disconnection request for the service yesterday. The service request no. is 47143984. Today morning, I received a call from an executive. She threatened me that my service cannot be disconnected now since I have been provided discount yesterday, and if I proceed with the disconnection, then the discount given to me will be reverted back, by which she means that I have to pay second time for which I have already paid once in January and she closed the service request.

For you kind information, no discount has been provided to me. It is the amount generated by your faulty system which you adjusted by showing discount. I have paid for the broadband service till 10th June 2014 in advance on January 2014.

What kind of arrogant behavior is this with your customer? I will never take Airtel broadband connection when I come back to India, neither would I suggest anyone to take Airtel Broadband. There are loads and loads of complaints about Airtel Broadband in the internet for its poor service or its faulty billing.

Please look into this and process my service request, ensuring that I don’t have to pay twice for the service, which I have already paid in advance.

Yes, ofcourse, I am ready to pay from 11th June till the date it is disconnected.