Mis-selling

Aug 28, 2014

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Hi,

I would like to note my deep dissatisfaction with Airtel customer service. I have bought Whatsapp Pack assuming that no other charges will be levied (upto 200 MB). However I found that balance was reducing. On checking with Airtel customer service, it was mentioned that pack was only for text data and any other content would be charged additionally. This is a clear case of mis-selling since nowhere this was mentioned during the purchase process. Customer service did not even bother to call and explain they simply closed the ticket. This shows how rudely Airtel treats its customer.

Regards
Anand
9741595327

Comments

3 responses to “Mis-selling”

airtelpresence

August 29, 2014

Dear Anand,

This is with reference to your post dated 28 Aug. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [email protected]

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
airtelpresence

August 30, 2014

Dear Anand,

This is with reference to your post dated 28 Aug. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [email protected]

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Sudhan

September 1, 2014

Hi,
Even I’m facing the same issue. I enabled WhatsApp pack today by paying ₹46. Sadly when I try to use it, I noticed that I was being deducted from main balance. I called up customer centre to enquire about the same and I was informed then that its only for text usage. I am deeply disappointed with service of Airtel by not informing customer about the terms and conditions. I hope no other customer falls prey to such marketing gimmicks.

Nagasudhan
8971485552

Mis-selling

Comments

3 responses to “Mis-selling”

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