Making wrong delivery & not giving refund

Location/place: Pen-Raigad,Maharashtra

Name of company/service: shopclues.com

Sir, i am Machhhindra Tamboli purchased an item i.e. JAIPAN STEAM IRON from sopclues.com,but that item i didn’t recieved & the status of that item on shopclues.com is showing as complete.
i tried to contact to customer care, but they are not picking call.
Follwing is the description of that item
Order: 3234762
Date: 30 Apr 2013, 11:22 AM
Status: Complete

Jaipan Steam Iron
Code: 86123
Returns info
Price in Clues Bucks: 494
Merch Ref: JP_SI_9001


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