Location/place: Bangalore
Name of company/service: TATA DOCOMO
Hi Sir,
I am using TATA DOCOMO number 8904011317. I am facing very serious problem on TATA DOCOMO Customer service . Below mail conversation between me & TATA DOCOMO customer service is self explanatory .
Requesting Pls to take necessary action against my complaint. It is very necessary to check TATA DOCOMO billing policy & their customer service.
This is my official note on this complaint that as per my calculation given below i have to pay only 604 Rs total against 3704 Rs billing given to me. & i have already deposited 850 Rs in Security & TATA can adjust that amount against 604 Rs , Balance 850-604 =246Rs i dont want…
I have decided to take new connection & in future i will never accept any bill pendancy from TATA & i will not accept any mail from their legal adviser/advocate ..If it is happend then mine options are also open & my father is a advocate in High court & i will take necessary action against this…
I hope that from your forum necessary action will be taken
Thanks & Regards
Amitesh
8904011317
Bangalore
———- Forwarded message ———-
From: amitesh
Date: Sun, Mar 3, 2013 at 12:39 PM
Subject: Re: Worst among worst Customer Service- TATA DOCOMO- Wrong billing- Amitesh -8904011317 Post paid bill~~M12670490
To: [email protected]
Dear ,
First tell me , if instead of me if you are customer & you go to Silicon Terrace office & request for Plan change of 899 Unlimited with SMS pack 29 Rs & with 99 GPRS service , In that case you are sure that everything is activated & you start using all services requested now at the end of the month you received high amount in billing & then you check in your billing GPRS was not activated & due to this high amount of billing was charged on data usages So my dear gentleman tell me whose mistake is this ?????????????????????????????????
In that case if TATA DOCOMO person has not activated your service will you pay for that……….???????
One more thing boss when i complained against this then customer care said sorry & ensured that it not happen again & 800 Rs data usages is waiver off is given to you & you need to Pay 1419 Rs against Jan bill & this conversation happened on speaker phone in presence of 4-5 friends of mine you did`nt stopped here again in Feb month you charged 1000 Rs on data charges…..?????????? what rubbish is this…..
Check my last one year record , m using GPRS since almost one year & when i changed my plan to unlimited i requested same GPRS plan in continuation …..
Don`t tell me your correctness boss , i will tell you how pathetic your services are…. most of the time when i call to customer care person keep me on hold with information but after some time phone will be disconnected from your side …Is this your attitude of handling customer ?????????
2-3 days back when i called again then your executive transferred my call to Billing department & i explained that person about my issue & he told me he will get back to me within half hour …& as usual he did`nt called me boss…..
So dont make money with fraud mentality …..
This is not only my problem, my colleges are also facing same kind of issues….
Now its too too much ….I don`t have time to spoil on this issue & will not take pain on this Pathetic useless operator . Better to Move on……
I will not take 850 rs deposit….enjoy with my 850 Rs deposit …its on you to take 850 Rs against 3704 Rs or continue with all these nonsense services ….but i am not going to pay single Rs. & will take other operator Number ..
Now i understand why most of person using TATA docomo saying very pathetic customer service.
Thanx a lot for your poorest service……Good luck & carry on same level of services…….
Amitesh
———- Forwarded message ———-
From:
Date: Sat, Mar 2, 2013 at 7:03 PM
Subject: Re: Worst among worst Customer Service- TATA DOCOMO- Wrong billing- Amitesh -8904011317 Post paid bill~~M12670490
To: [email protected]
Dear Mr.Amitesh,
Greetings for the day!
This is with reference to your email dated 02-03-2013 regarding services for your Tata Docomo Mobile number 8904011317.
I sincerely apologize for the inconvenience caused to you.
Kindly note that we have verified our records and found that you have been charged correctly as per the usage and the bill got generated accordingly.
However,please be informed that your current outstanding is Rs.3704 /- and we request you to clear the same.
However,kindly revert to us for further assistance.
Fur any further queries, please feel free to contact us on non Tata Docomo phones on 1860-266-5555 (toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
Venu,
TATA Docomo – Customer Service.
—–Original Message—–
From: [email protected]
Sent: 2013-03-02 15:53:49.0
To : social ,[email protected]
Cc: [email protected]
Subject: Re: Worst among worst Customer Service- TATA DOCOMO- Wrong billing- Amitesh -8904011317 Post paid bill~~M12670490
[Note: Please don’t change the subject for internal tracking purpose and immediate action.
_____________________________
Hi,
Resolve it Maximum by Monday otherwise i have decided to change my
connection to Idea . I have decided to take Idea 899 Plan.
If TATA DOCOMO is unable to adjust extra amount i said in trailing mail
then let me Know. In that case i will move out from TATA DOCOMO Sim. Adjust
my deposited 850 Rs amount against total 3704 Rs fake bill given to me.
This is my official mail to you. I will not entertain any further mail or
notice in future after changing my Sim because of wrong billing amount
given to me.
Br//
Amitesh
8904011317
On Fri, Mar 1, 2013 at 5:58 PM, social wrote:
> Dear Customer,****
>
> ** **
>
> We have received your complaint and we will ensure it is resolved soon.***
> *
>
> ** **
>
> Thanks and Regards,
> Customer Care
> Tata DOCOMO.****
———- Forwarded message ———-
From: amitesh
Date: Thu, Feb 28, 2013 at 11:03 AM
Subject: Worst among worst Customer Service- TATA DOCOMO- Wrong billing- Amitesh -8904011317 Post paid bill
To: [email protected]
Cc: [email protected]
Hi,
I am using TATA DOCOMO postpaid Karnataka no 8904011317. I am facing problem in wrong billing since last 3 months because of worst customer services.
In Jan month also 800 Extra has come on GPRS for which i have taken in waiver off & now in current bill it was suppose to be updated in current bill but current billing it is not updated. After this they have not stopped & again in Feb month 1000+ Rs extra has come in bill which is not acceptable.
My Total waiver off are as below –
Dec 12 month – 700 Rs (Which is taken from TATA executive in Silicon Terrace office due to huge amount has come in billing & due to billing was done on other operator services. I was in Lucknow city (UPEAST) in Dec 12 month . My home is in center of city & network is available in all area of lucknow as its Capital of UPEast. Even after my no was switched to other operator due to worst network in Main city area too. This is not my problem & due to this my additional Roaming charges had come of 1800+ extra . Against 1800 Rs i have taken 700 Rs Waiver off which is yet to be updated in billing . As per executive request is sent for approval but my Question is how long it will take…. I want min 1300 Rs Waiver off not only 700 Rs against 1800 Rs extra charged.
If executive is not capable of doing then billing team has to take my request for this 1300 Rs Waiver off & ensure to reflect in updated billing.
Jan 13 Month-
Last month i have changed my plan to unlimited plan of 950 Rs +26 Rs Message Pack & GPRS 99 Rs but due to customer care negligence my request of GPRS not activated & additional bill has come So i have taken weiver off 800 Rs & it was promised that it will reflect in Feb month bill but today i got bill message which is 3704 Rs showing nothing was updated of Dec & Jan month waiver.
Feb 13 Month-
They have not stopped here again they have charged 1000 Rs extra on data usages. This is ridicules & not at all acceptable.
I am consumer & above cases are strong violation of Customer Care. Pls take it matter in legal so that strong message should go to TATA DOCOMO customer care.
351014207 complaint No today i have received
In 3704 Rs current bill which i got in Message my Waiver off should be 1300 Rs(Dec12)+ 800 Rs(Jan13)+ 1000 Rs(Feb 13) = 3100 Rs
I will pay only 3704- 3100= 604 Rs
In Above all i am not claiming Services Taxes which was added on Each individual month huge amount of billing.
Regards
Amitesh
8904011317
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