late given mobile damage claim

hello respected sir / madam i am anish patil live at mumbai. i buy new sony z2 13 jan15 . my mobile damge by water dated 07 june 15. i claim calll log date 08 june 15 to syska customer care they are my mobile pickup date 20 june 15 from home.
now whenever i call to customer care they are said only u r job card is in process. my family asking me where is u r mobile can they repair so please can u help me for this situation. my complaint no 1506086683 .


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