I have already connection from Airtel issued by my Bank. On date 02.08.2014 I visited to Karnal Office for one more connection post paid for my internet. The staff at Karnal refuse to accept as address proof of my earlier bill which was issued by Airtel and I have already submitted the documents of KYC at the time of my previous connections, but the representatives at Karnal Office refuse to accept that Bill, however I will like to inform you that in the same date I visited to Bajaj Finance for one advance and they accepted the Post Paid bill of Airtel as an address proof. My submission is whether one customer who has already getting the services from any company/ institutions has to ful fill the KYC norms again and again. I write a mail to customer care of Airtel, instead of resolving my problem they sent me a mail along with the check list of documents.
I am working as Sr. Manager in nationalize Bank and well aware about the KYC compliance of my customers. As per my knowledge one customer has to submit the KYC documents only once.
KYC Norms
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2 responses to “KYC Norms”
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Dear Ashusharma,
This is with reference to your post dated 07 August 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at [email protected]
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[email protected]Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Ashusharma,
This is with reference to your post dated 07 Aug. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [email protected]Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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