Location/place: Chennai
Name of company/service: KSRTC Bus Services
Respected Sir/ Madam,
This is to bring to your kind notice the inordinate delay/ irresponsiveness on KSRTC’s part to have refunded timely towards the cancellation request that I made as early as 02nd of April. Although, by policy, KSRTC should have processed refund within 7 working days, they have not taken any step towards this eversince 02nd of April. This is despite repeated requests/ follow-ups (by email) from my and my husband (Pritam’s) side. I hereby request you to please take note of this and do the needful so that KSRTC corrects the anomaly here legitimately and at the earliest. The complete mail trail of communication between us and KSRTC is as depicted below –
Kind Regards,
Lipsa Mishra
w/o Pritam Mohapatra
———————————-
Fw: Re: Fw: Re: Fw: Cancellation Request for E-Ticket From Coorg to Mysore – KSRTC (AIRAWAT Volvo Bus)!Thursday, 9 May, 2013, 3:50 PM
From: “pritam mohapatra” View contact detailsTo: “ksrtc refund” Hi,
It is indeed very diappointing that no one is responding (either by mail or phone) when I legitimately deserve a refund here.
Request respond at the earliest.
Regards,
Pritam
— On Sat, 4/5/13, pritam mohapatra wrote:
From: pritam mohapatra
Subject: Re: Fw: Re: Fw: Cancellation Request for E-Ticket From Coorg to Mysore – KSRTC (AIRAWAT Volvo Bus)!
To: “onlinerefund ksrtc”
Cc: “KSRTC”
Date: Saturday, 4 May, 2013, 10:40 AM
Hi,
With reference to the mail below, I have not received my REFUND yet and its been more than 30 days eversince I applied for a refund. Going by your policy, you are supposed to refund within 7 working days max.
Also, no one picks up at the telephone number (080-22220386(DIRECT LINE)) as suggested by you in the mail below.
Please refund my amount immediately without further delay. Otherwise, I will have to seek appropriate legal intervention against KSRTC for defaulting.
Thanks,
Pritam
Chennai
Ph: 8939924075
— On Thu, 18/4/13, onlinerefund ksrtc wrote:
From: onlinerefund ksrtc
Subject: Re: Fw: Re: Fw: Cancellation Request for E-Ticket From Coorg to Mysore – KSRTC (AIRAWAT Volvo Bus)!
To: “pritam mohapatra”
Date: Thursday, 18 April, 2013, 1:01 PM
Respected Sir/Madam,
We have received your mail and necessary action will be taken to refund the amount. In case the amount have been received by KSRTC. You are requested to check up with the card issue bank/statement of account for the refund amount after 7 business days and also we have introduced automatic refund for failed transaction on ICICI bank gateway, hence no mail be sent for failure on ICICI bank gateway. IF AMOUNT HAVE NOT RECEIVED IN SAID WORKING DAYS YOU ARE REQUESTED TO CONTACT 080-22220386(DIRECT LINE).
REGARDS..
KSRTC
On Wed, Apr 17, 2013 at 9:59 AM, pritam mohapatra wrote:
Hi,
This is to bring to your notice that I have not received any refund yet despite having requested a cancellation of the KSRTC bus tickets, as early as 02nd of April.
User Id – [email protected]
PNR No – J35718628
OB Ref No – OB8609125
I understand from the KSRTC cancellation policy that a refund happens with in 7 working days from the date of request of cancellation. Please confirm as to when I can expect my refund.
Many thanks.
Regards,
Pritam
Ph: 8939924075
Chennai
— On Wed, 17/4/13, pavana k wrote:
From: pavana k
Subject: Re: Fw: Cancellation Request for E-Ticket From Coorg to Mysore – KSRTC (AIRAWAT Volvo Bus)!
To: “pritam mohapatra”
Date: Wednesday, 17 April, 2013, 6:59 AM
Sir / Madam,
Your ticket is cancelled. If refund is not received, you are requested to contact Accounts section of KSRTC, by email to [email protected] and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks), 22220386 (direct) during office hours on all working days quoting KSRTC OB reference no. and user ID.
We regret the inconvenience caused to you and solicit your co-operation in this matter.
With regards
Awatar Support
On Wed, Apr 17, 2013 at 6:30 AM, pritam mohapatra wrote:
Hi,
This is to bring to your notice that I have not received any refund yet despite having requested a cancellation of the KSRTC bus tickets (refer details attached), as early as 02nd of April.
Please confirm from your end as to when I can expect my refund.
Many thanks
Regards,
Pritam
— On Tue, 2/4/13, pritam mohapatra wrote:
From: pritam mohapatra
Subject: Cancellation Request for E-Ticket From Coorg to Mysore – KSRTC (AIRAWAT Volvo Bus)!
To: [email protected]
Date: Tuesday, 2 April, 2013, 4:55 PM
Hi Sir,
Owing to some personal reasons, I am unable to travel on the date as mentioned below.
I hereby request a cancellation of my e-ticket, as per the details given below.
User Id – [email protected]
PNR No – J35718628
OB Ref No – OB8609125
Many thanks.
Regards,
Lipsa Mishra
W/O Pritam Mohapatra
Chennai
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