Karbonn mobiles misleading customer

Sir/madam
I am from mumbai,
i had given my karbonn titanium s5 in the service center since it is having lots of issues on 22 july 2013, since two and a half month i m going regularly to service center but they didnt give any detail about my phone.
Whenever i go they say it had gone to delhi for repair..
Nt giving any detail when it will come..
Sir/madam
please me..
My cntact no.9821508307

Service center name: kaizer electronics, MUMBAI..
Model no. Titanium s5
IMEI NO. 911309351403335
JOBSHEET NO. KJASPMH190713K3951


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