Greetings Team,
I would like to have your support to resolve my issue with IRCTC (Indian Railways). I have been following up with IRCTC through emails on email id – [email protected] since last 20 days but I am not getting any fruitful response from there side , from my experience I would have to say that they(IRCTC) just take customer for granted.
Brief Summary of the issue – On Tuesday (1st July 14) at around 9.30 p.m. , I had tried to book 4 tickets for 5th July 14 worth 9582.47 Rs. from Delhi to Mumbai By Train – NDLS BCT PREMIUM (Train no. – 22914) but somehow the transaction got failed , then after some time I booked another set of 4 tickets for 5th July 14 worth 9582.47 Rs. from the same train.
But then later on I came to know that IRCTC has confirmed my both transactions, the failed one and correct one and since the train is premium train so cancellations are not allowed in such trains so bottom line is I had to suffer a loss of 9582.47 Rs.
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Detailed Summary of the issue – I would like to bring to your knowledge that on Tuesday (1st July 14) at around 9.30 p.m. , I booked 4 tickets for 5th July 14 worth 9582.47 Rs from Delhi to Mumbai By Train – NDLS BCT PREMIUM (Train no. – 22914) but the transaction got failed and money was deducted from my account and also I did not receive any message from IRCTC. I had also provided the snapshot of the failed transaction from the IRCTC site to the IRCTC team.
After that I called my bank(SBI) to confirm the same , they also confirm to me that the transaction has been failed and I will receive my money within 3 days.
After that I again booked 4 tickets for 5th July 14 worth 9582.47 Rs from the same train and also got the confirmation message from IRCTC but after some time when I checked the booked ticket history on IRCTC it is showing all 8 tickets (previous 4 and latter 4) as booked.
PNR No. of previous 4 tickets – 2260187543 (Booked from SBI bank , account no. – 20069770357)
PNR No. of latter 4 tickets – 2360188247 (Booked from ING vyasa bank , account no. – 558010565922 )
Ticket Passenger Details – 1. Manju Bansal 2.Neeti Gupta 3.Ayush Bansal 4.Shyam sunder Bansal (Scanned copy of pan card of Myself-Ayush Bansal had also been provided to IRCTC.)
So basically duplicates tickets had been generated for me Since it is special train so money would not be refunded through normal cancellation.
Now point to be noted that , when we had traveled the journey on seat no – B7 57, 59, 60 & 62 (PNR:2360188247) then TT has also mentioned on the chart that we have rebooked seat no – B7 49 , 51 , 52 & 54 (PNR:2260187543) due to some technical misunderstanding..
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So on the same node , I would request your support on this issue and help me to get my money back from IRCTC.
Please let me know if further details are required from my side.
Thanks & Regards
Ayush Bansal
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