Interruptions in connections for one week. No internet for 4 days, Customer ID 1083792

I have been a subscriber of Hathway internet connection for last 2 years.
Recently I have relocated to a new address and got my hathway internet connection transferred there.
After coming to the new address, hathway was supposed to send a person to do a re-installation, however they never sent any person inspite of giving repeated deadlines and making us wait at home.
Finally I did the connection my self by taking instructions over phone from the customer care at hathway. As the wire was already there from a previous connection, this was an easy process.
However, since then the internet has been not working properly.
The connection works only 4-5 hours a day and mostly goes down at night.
On calling the customer care we are given the same message that the internet for the whole area is down and it is being worked on. However, the issue is rectified only after 15 hours, and that too, it stays for 4-5 hours.
And then the same process is repeated.
This went on till 21st September 2015.
Every day I was giving calls to the customer care and registering complaints. In many cases the customer care refused to take complaint and give me a complaint ID quoting its a group issue and not an individual issue.
On 21st september 2015, my internet connection went down and I got the same message that the area network is down. However, even after tuesday when this issue was not rectified, I called the escalation team.
I spoke to Ms Revathy from the escalation team who assured me that the issue will be rectified and she will call me in 4 hours to ensure that connectivity is restored.
The connectivity was not restored, neither did she call back.
At night 11 PM on 22 nd September, I called the customer care and spoke to Mr Mohammed Aslam from the escalation team. He said that the internet is restored in 80% area and in 1 hours time it will be restored else where.
However, when it was not restored after 1.5 hours I called the customer care just to find out that Mr Aslam has left for the day and there is no one in the team to handle the issue. The only option I was given was to wait till next morning and I will get a call back.
Next morning 23rd september , after waiting till 10 AM for the call that was supposed to come at 9 AM, I called up the call center and spoke to Ms Revathy again. She agreed that she was wrong on not calling back or giving me updates regarding the issue. She however, refused to take any complaints regarding her incompetence and also failed to connect me to her manager.
So I had to call the Nodal Officer, Ms Prasanthi.
I spoke to Ms Prashanthi, and she assured me that the internet issue would be rectified the same day and that the Manger from customer care would call me after listening to the recording with the conversation with Ms Revathy.
I didnt get a call back from anyone.
The internet again not restored and I did not get internet for another day.
In the morning (Thursday, 24 September 2015) I called up the Nodal officer again, in order to follow up with her, just to be informed that she is on leave and Ms Gayatri said that she will look into the issue.
Also I called the customer care and spoke to Ms Aishwarya who said she will look into the issue and call me back in one hour.I was told that now its an individual issue and work will be done on this.
No calls were returned.
The internet was restored at 1.P. M only to be disconnected again at midnight.
I called up the customer care again (Friday 25 September 2015) and gave a complaint and internet was again restored in the afternoon.
The internet was on and off, during Saturday (26 September) however on Suday 27th sepember evening, the internet went again.
I called the customer care at 1 AM, and was informed that as the system is down, they are not in a position to take any complaints.
They told me that the system would be up in an hours time.
I called again at 2A.M and registered a complaint with Mr Ravi.
I was assured a call back at 9 A.M and again that did not happen.
Today (28th September 2015), I called up the customer care, and I spoke to Ms Shobha from the escalation department.
They said that my modem was being shown as offline from their end and that they will look into the issue.
I called up the nodal office, and the phone was answered by Ms Geetanjali.(Ms Prasanthi is still on leave)
She assured me that she will send a technician in one hour’s time and get the issue rectified.
As I didnt get any calls or updates regarding this in next one hour I called the nodal office again. The call was answered again by Ms Geetanjali and she claimed that she had not promised any calls within an hour and that they are still looking into the issue.
I was connected to Mr Sanjay (head of technical team) who assured me that the issue will be rectified as soon as possible.
However, till now I havent got a single call back from hathway and also have not got the issue rectified.
I have mailed to the helpdesk and nodal desk also, but they respond by saying that issue has been fixed(when it was fixed for a few hours).
Each call to hathway customer care (080-40161616) is first given a 2 minute hold, after which we are allowed to speak to a customer care executive. Then we are made to hold 20-25 minutes in order to speak to the escalation team.
I have spoken to the customer care at least 30 times and to the escalation team 7 times.
None of these numbers are toll free and they have never called back as promised.
Moreover, for the nodal office, only one in 20-30 calls is picked up.
The phone keeps on ringing and the staff does not bother to answer it.
The mails are replied by automated responses and true responses or resolutions never happen.
Due to all these issue , as a customer I am being blocked from accessing any person who is able to take responsibility for the issue.
All the customer care and the escalation team dust their hands claiming that their job is just to escalate the issue, however the escalated technical team which is not taking any action is not reachable or answerable to the customers.
Due to these reasons I am not being able to have a stable internet connection , for which I have made a prepayment till November.
The amount of money I have lost over these calls also is high, as each call lasts for at least 30 minutes, and as its not a toll free number, I have to pay for the calls.
I would request you to please help me with the issue and connect to hathway broadband bangalore to fix the issue.