On 20th October 14 SR# C1-35040617580 was closed without resolving the Internet issue which I am facing in Malad location later again I had raised issue on 30th November 14 SR# C1-38157865457 which was again closed without providing resolution or proper time lines to resolution on the issue. Since 3 days was receiving call from idea Mr. Mitulesh and I had clearly instructed not to close the SR until the issue is resolved today his senior Nikil spoke to me and assured the SR will not be closed and with 5 min I received massage stating that SR had been closed. It is clear that idea employees provide false promises/assurance on calls. I need compensation for the mental harassment and false promises and my issue to be resolved on priority.My Mob no 8108142233.
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