Location/place: New Delhi
Name of company/service: Sahara Q Shop
I am forced to write this complaint on this forum after waiting for long long time to address my genuine complaint.
I bought a packaged drinking water bottle of 20 Ltr. of Sahara Q Shop on the date of 24th of May 2013. When I was about to break the seal, I found an insect lying in the water. On 24th of May, 2013, I called their tool free no. and booked my complaint.
I don’t know exactly what insect is in the bottle and if my family would have drink that water, what consequence could have been there.
A middle and High income people of India bough packaged drinking water to avoid the disease caused by unhealthy drinking water. It is evident that 70% of disease in India caused of unhealthy drinking water. If my family would have drink that water God knows what would have happened.
I got call back same day which was kind of Emotional Blackmailing call saying that Sahara India Parivar is your own company and its like your family. We are like a family and you should not register any complaint anywhere else. We will address your complaint soon.
I believed them and waited for the redressal of my complaint but no one turned back or didn’t got any kind of call back on my mobile No. Since then I called them several time but no one turned back to at least see what is in the bottle and my complaint is genuine or not.
It is very very disappointing behavior of such a respected old brand of India.
Video link of the insect, brand and seal is uploaded on trailing link.
http://youtu.be/rUq3n-c_ZIY
I here by humbly request you people to address my problem and help me to get justice.
Regards
Nadeem Khan
9716466970, 9871904321
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