Inflated first bill and Misleading information while giving new connection

Location/place: India

Name of company/service: BSNL

I’ve logged multiple complain online and given complaints in written to BSNL office but there is no response from them and now the last date (26th april)of bill payment is passed. Please see the mail chain below detailing the issues with BSNL service. I’ve not got any response to emails below. I want to keep the connection but the attitude from BSNL is “take it or leave it” and

———- Forwarded message ———-
From: Rohit Dwivedi
Date: Mon, Apr 22, 2013 at 4:14 PM
Subject: Fwd: Inflated first bill and Misleading information while giving new connection
To: [email protected], [email protected]
Cc: gmts_upw

Dear Khagesh Garg Ji,

Please have a look at the chain below. I have been trying to follow this up for quite sometime. I’m unable to get any response from BSNL on this. Last date of the Bill is approaching and the matter has not yet been resolved.
Highly appreciate your response on the query raised below.

Thanks,
Rohit Dwivedi
Mob: 7503352780
landline: 01202500597

———- Forwarded message ———-
From: Rohit Dwivedi
Date: Mon, Apr 22, 2013 at 10:54 AM
Subject: Fwd: Inflated first bill and Misleading information while giving new connection
To: gmts_upw

Dear Sir,

Please refer the chain below, the email to AGM mail id mentioned on bill has bounced.

Thanks,
Rohit Dwivedi

———- Forwarded message ———-
From: Rohit Dwivedi
Date: Mon, Apr 22, 2013 at 10:52 AM
Subject: Re: Inflated first bill and Misleading information while giving new connection
To: [email protected], [email protected]
Cc: [email protected]

Dear AGM BSNL NOIDA,

Please read the mail from chain below which has not been answered, possibly because the nodal officer email id on the website was incorrect. I’m sending email again with email ids that I got after receiving the hard copy of bill. I visited Sector 39 BSNL office multiple times to log a compliant but no one accepted it ans kept passing the responsibility to others. Finally I got number of SDE, Mr R.P. Singh who told me on 18th April at 5:15 p.m. that office hours are closed and he’s in field so he’ll take a look at my bill and solve the problem tomorrow. Since then I have tried calling him number of times to no avail. I’m unable to get a correct bill or log a complaint.
There are following problems in the billing:
The bill contains 750/- installation charges, which I did not avail. I was given a line only till house main gate and inside wiring was already done on my own. I installed my personal router and modem.
Also there are two deposits of 800/- and 500/- each, While I was told only 500/- is required as refundable deposit which I had given before the connection to Mr. Manvir.
The bill is for a period of 15 days so it should 400 (since it is 800 per month rental) + taxes. While the bill shows tax amount of 144.71/- which is for the whole month
Kindly take appropriate action so that the bill can be rectified and can use the service without unnecessary harassment.

Regards,
Rohit Dwivedi
Mob:7503352780
Landline: 0120-2500597

On Tue, Apr 9, 2013 at 1:27 PM, Rohit Dwivedi wrote:
Dear DP Singh Ji,
I had taken a new BSNL broadband connection and since day 1 I am facing some or the other kind of harassment. After countless followup and multiple BSNL office visits it took 6 days to get the connection up. I clearly asked Mr. Manvir, who was taking care of my connection, to mention how much bill can I expect in first cycle as I don’t want any surprises, he said it’ll be 800+taxes (possibly with intentions of just getting a new customer).

Now, I have got a bill of 2000+ rupees while I had opted only on 800 monthly rental plan and used my own hardware (Modem/Router etc) and making no calls. I logged a complaint regarding the same online (no: 1013042959) but it got closed without any information and has been put in a status such that I cannot log another complaint online. It got an SMS saying it has been resolved. This was not first time a complaint was closed without information (earlier eg: no:s 1012761773,1012789249).

Appreciate a prompt response in this regards.

Regards,
Rohit Dwivedi
Landline no: 0120-2500597
mob: 7503352780