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Inefficient Delivery by Croma, Pune

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Location/place: Pune, Maharashtra

Name of company/service: Croma Retail

We purchases Morphy Richard OTG from Croma Retail, Krome mall, Pune on 28 April 2013. We were told that the OTG will be delivered on 29 April 2013. We were also asked about the convenient time for delivery.

But then, we faced the following issues:

1. A person called me at 2 PM asking whether he can bring the OTG right away. We had already mentioned about our preferred time as 5PM to 9PM slot while purchasing. Then why did the person insist on getting the delivery at 2 PM itself? (FYI, this has happened with me twice in Croma.) The mobile number of that person is: 9767 033 272.

2. The person never showed up in the given time slot. Also, when I tried to contact him, his phone was switched off.

3. When we called customer care, the agent told us that the product has been dispatched, and will reach our place soon. But it hasn’t reached yet.

I am totally disappointed with Croma’s service. I have had enough. I’ll not be doing any purchases from Croma now on; and will also strongly suggest my friends/relatives to do so.

Comments

3 responses to “Inefficient Delivery by Croma, Pune”

  1. Croma Social Care Avatar
    Croma Social Care

    Dear Customer,
    Thank you for confirming the details. Our goal is to always deliver an amazing overall customer experience.
    Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
    Let us know if we can help you further. In case you wish to talk with our Care team, please call on 1800-258-3636.
    Thank you.
    Sincerely,
    Croma Care

  2. Croma Social Care Avatar
    Croma Social Care

    Dear Customer,
    We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.
    We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-258-3636.
    Sincerely,
    Croma Care

  3. Croma Social Care Avatar
    Croma Social Care

    Dear Customer,

    We are waiting for details so that we can resolve the issue, please send us your details on email Id [email protected] or call us on 18002583636.

    Sincerely,
    Team Croma

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