Location/place: Mumbai
Name of company/service: Reliance communications Ltd.
It is really shocking that a well reputed company like Reliance creates blunders. Creating blunders is still acceptable, if they are ready to own up. However, it has been a case of utter negligence when my bill plan was suddenly changed on 24 May 2012 without any notification from my side and i got a huge bill of over 3000 Rs. Since then I have been following up repeatedly via mails and phone, just to get an absolutely ridiculous response….To keep track, I have kept the communication on mail, and this is something I am pasting here. Will someone now have the shame to own up and refund me my balance????
Mail excerpts: (read bottom up)
Anuj Khanijau
Aug 15 (3 days ago)
to narendra.h.yad., ankush.kukreja, ashish.bhadang, Jayshree, Karishma, Rajiv, broadband
Should I translate in Hindi???????????
I have not put in any such request for change in plan.
Give me the name of the person who put in this request with the proof.
We spoke on phone and I was told that I would be given the proof that I had given this request.
You just keep copy pasting the same mail “ISSUE RESOLVED”
IT IS NOT RESOLVED…I hope this sounds out clear and loud!!!!!!!!
Revert the bill and provide the refund NOW!!!!!!
Mr Narendra, can you please call me urgently.
On Wed, Aug 15, 2012 at 11:42 AM, [email protected] wrote:
Dear Anuj,
This is with reference to your e-mail dated August 14, 2012 for your Reliance Broadband subscriber ID 2230482971 regarding billing.
As informed earlier, your billing complaint registered vide Service Request ID 184114764 is resolved, and confirmation received from our concerned team that as per Service Request ID 180641571, your plan has been changed and you have been charged properly. Hence, no waiver is applicable to your account.
Assuring you of our best services always.
We value your business with us.
Regards,
Swapnil Rao
Officer-Customer Care
Reliance Communications Limited.
For additional product and service related information, you may contact us via any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or
022-3033 7777 from any phone.
Email: [email protected]
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged.
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
—–Original Message—–
From: Anuj Khanijau ([email protected])
Date: Tuesday, August 14, 2012 11:16 AM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
Subject: Re: Reference to your e-mail
No response yet. Why dont the authorities call me and talk….STOP THIS NONSENSE MAIL BUSINESS
I got a call just now from your collections team saying that my balance is overdue and the fine is increasing….
I will be shortly putting this issue up on the consumer forums as I do not see any resolution or response from your side.
Its really shameful that a reputed company like Reliance has such a ridiculous workflow.
Not only do you loose existing customers this way, but also loose out a lot of credibility.
I will be sure to dissuade new customers from taking up a Reliance connection.
Learn to take up a bit more responsibility, I am sure it will go a long way in building your reputation.
Mr. Narendra, I am typically disappointed after the commitment you had given me a couple of weeks back that the issue would be resolved in 2 days. You never called me after that and neither have you had any of the authorities get back.
Regards,
Anuj
On Sat, Aug 11, 2012 at 1:58 PM, Anuj Khanijau wrote:
Awaiting a resolution…..
There has been no progress on the issue since my first mail on Jul 27th.
On Thu, Aug 9, 2012 at 10:46 PM, Anuj Khanijau wrote:
How can the request be closed with it being resolved?????
And why are you not telling me who has given this request for change of plan on 24th May?????
Give me the proof for that…do not speak in the air…
Kindly provide a final date by when I will get a resolution. I do not have time all day to sit and respond to baseless mails.
Kind Regards,
anuj
On Thu, Aug 9, 2012 at 8:01 PM, [email protected] wrote:
Dear Customer,
This is with reference to your e-mail dated August 08, 2012 for your Reliance Land-line Number 2230482971.
Your complaint about bill charged wrongly registered vide services request ID 184114764 is closed.
As per confirmation received from the concerned team, no waiver is applicable. Since, the plan is migrated as per the service request 180641571 registered on 24.5.2012.
We have also escalated your complaint to your concerned team who will look into the issue and try to resolved it on priority.
Assuring you of our best services always.
Thank you for choosing Reliance.
Yours sincerely,
Anup Bera
Customer Care
Reliance Communications Limited.
For additional product and service related information, you may contact us via any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or 022-3033 7777 from any phone.
Email: [email protected]
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
—–Original Message—–
From: Anuj Khanijau ([email protected])
Date: Wednesday, August 08, 2012 04:43 PM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
Subject: Re: Reference to your e-mail
Awaiting your call.
Please call urgently.
Regards,
Anuj
On Wed, Aug 8, 2012 at 3:32 PM, Anuj Khanijau wrote:
Please call me right away. I have not placed any request for plan changes.
Give me the details as to when this plan change request was made and by whom.
Do not send such vague mails and try to close the issue. I do not accept the solution given below.
PLEASE CALL NOW!!!!
Thanks,
Anuj
On Wed, Aug 8, 2012 at 3:26 PM, [email protected] wrote:
Dear Customer,
This is with reference to your e-mail dated 8 August,2012 for your Reliance Broadband subscriber ID 2230482971.
Your billing complaint registered vide Service Request ID 184114764 is resolved, and confirmation received from our concerned team that as per service request id 180641571, your plan has been changed and you have been charged properly. Hence, no waiver is applicable to your account.
Assuring you of our best services always.
Yours sincerely,
Salman Shaikh
Customer Care
Reliance Communications Limited.
For additional product and service related information, you may contact us via any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or
022-3033 7777 from any phone.
Email: [email protected]
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged.
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
—–Original Message—–
From: Anuj Khanijau ([email protected])
Date: Wednesday, August 08, 2012 12:24 AM
To: [email protected] ([email protected]); [email protected] ([email protected])
Cc: [email protected] (narendra.h.yadav@relianceada…com); [email protected] ([email protected])
Subject: Re: Reference to your e-mail.
Hi,
Awaiting a revert. I have again received a bill with a fine today and am getting calls everyday from your collections dept. to pay up the amount.
This is really ridiculous. There is no revert now for months on this simple issue.
I just keep getting false assurances from whoever takes my call…..Sick people!!!!
Regards,
Anuj
On Sat, Aug 4, 2012 at 12:47 PM, Anuj Khanijau wrote:
Dear Mr. Narendra,
Further to our conversation, I am forwarding you the latest mail that I had sent and the response that I had received for this issue that has been hanging on for over 2 months now.
All the connection details are mentioned in my mail below.
Request a resolution at the earliest.
Please free to call me on 9702038202 for any clarifications.
Regards,
Anuj
———- Forwarded message ———-
From: [email protected]
Date: Sat, Jul 28, 2012 at 10:42 PM
Subject: RE:’Reliance=010-688-967′ Reference to your e-mail.
To: Anuj Khanijau
Dear Anuj,
Your service for DN 2230482971 has been terminated from our end.
We have registered your complaint about bill vide Service Request ID 184114764 and it will be resolved within 7 days. Post which a confirmation e-mail will be sent to you.
Currently there is no refundable amount in your account. Hence, we are unable process your request for it.
We regret the inconvenience.
Thank you for using our services.
Regards,
Vikramsingh Dhal
Customer Care
Reliance Communications Limited.
For additional product and service related information, you may contact us via any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or
022-3033 7777 from any phone.
Email: [email protected]
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
—–Original Message—–
From: Anuj Khanijau ([email protected])
Date: Friday, July 27, 2012 11:54 PM
To: [email protected] ([email protected])
Subject: Complaint No – 183263106
Dear Sir / Maam,
This is to put forth one of the worst experiences that I have been facing with my Reliance landline connection.
My details:
Contact No – 02230482971
Billing Account number – 100000100893329
Connection in the name of : Mr. Sushil Kumar Khanijau
I had a 700 Rs….. per month plan (WCP 700) which included free calling to any reliance number across India for the past several years.
This bill plan was suddenly changed to a Rs. 250 /- month plan (WFL 250) from the 31st May 2012 Bill without any intimation.
I had not put any such request for a change.
I got a big bill for Rs. 3091.20 for the month of May 2012.
I had a long on going conversation and sent mails to your id to resolve this issue.
But this did not result in any resolution. Tired, I asked for my phone to be disconnected and refund to be processed.
The refund was not processed, rather in turn I started getting calls from your collections team to pay up the amount of 3091 Rs.
I have gone from pillar to post to have this resolved without any luck.
I expect a speedy resolution and a formal apology, else I will consider taking this issue top the consumer forums and higher authorities.
Hope you will help avoid this situation and provide a resolution at the earliest.
Regards,
Anuj
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