improper balance deduction

Sir, I am Subhash (9672854436-Airtel). On 1/1/2015 while I was using internet at 1:59 pm my balance was deducted by ₹73.
I talked with customer care,the reason they are telling me ,I was not satisfied with that,I went to Airtel office at ganpati plaza they told me the reasons. Then I called customer care Again & told them the complete matter the senior officer told that they’ll call me Within 24-48 hours.i still didn’t get any call from their side
Sir please help me, If you want to make India Digital this type of cases can’t be ignored.


Comments

2 responses to “improper balance deduction”

  1. Dear Mr. Jangid,

    This is with reference to your post dated 07 Jan. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
    You can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

  2. Dear Mr. Jangid,

    This is with reference to your post dated 07 Jan. 2015. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at [email protected]

    Regards,
    Sandeep Kumar
    airtel presence (airtel customer service team)
    bharti airtel ltd.
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd

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