illegal deduction from my prepaid account by idea cellular

Location/place: kerala

Name of company/service: idea cellular

sir,
I am an idea prepaid cellular customer. yesterday I had the message that Rs 5 had been deducted from my account from IZ idea CMS because it said i downloaded videos from XINLABs. i called customer service and said i did not. their answer sounded like i was the culprit . Then they said to call after 4 Hrs. I do not understand what is going on. I have been using mobile not the last 10 Years and never had i such an experience from other service providers. – PRAVEEN M No 9895571182.


Comments

One response to “illegal deduction from my prepaid account by idea cellular”

  1. IdeaCellular Avatar
    IdeaCellular

    Dear Sir,

    We wish to inform you that your complaint for Wrong Deduction Related issue has been initiated with us; under reference number 1-30004583851 and you shall hear on the same at the earliest.

    Regards,
    Ideacellular

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