Ignorant about the complaints raised

Jun 1, 2013

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Location/place: Pune

Name of company/service: Tikona

Hi, I have a Tikona internet connection at my residence. I am facing the problem of frequent disconnection of my Internet connection. I raised a complaint on 28th May, 2013. I was told that an engineer would visit my place and fix it. The engineer visited in my absence(not sure if he really did) and closed the complaint without any confirmation with me. I am unable to connect to the customer care toll free number even after waiting for upto 20 minutes.

After much hassles, whenever I manage to connect to them, they just ask me to restart the device or avoid fixing the problem by saying that the problem would be resolved in 2 hours.

I got the connection about 3 months back and must have raised at least 7-8 complaints for various issues. I cannot opt for any other internet provider as I have been charged heavily in the name of installation cost.

I cannot keep on wasting loads of time trying to follow up with the customer care.

Please help me fix this.

Thanks
Priyank

Comments

3 responses to “Ignorant about the complaints raised”

Tikona_Care

June 3, 2013

Dear Customer,

Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ005 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [email protected].

Regards,
Tikona Care
Tikona Care

June 11, 2013

Dear Customer,

Gentle Reminder
This is to follow-up on your concern listed on June 1, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [email protected] mentioning your assigned reference number TIKJ005 in the subject line.

Regards,
Tikona Care
Tikona Care

June 19, 2013

Dear Customer,

Gentle reminder # 2
We have not received your contact details. We now request you to share your detail on our official Tikona Forum – forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Ignorant about the complaints raised

Comments

3 responses to “Ignorant about the complaints raised”

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