I am Not getting reword point in my amazon account.

I am use ICICI amazon pay credit card Last four months.
but
I am Not getting reword point in my amazon account.
my reword point transfer other account Amazon Account(keyur sha)
main problem create by amazon verification team
please solve my issue.
Last time my complain number- 0307163884
but issue not solve and replay by Jitendra
is
Amazon.in
3:19 PM (28 minutes ago)
to me
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
As per our conversation you did not receive amazon pay icici credit card earning so as per detail this card issue for another account so you will not get earning in this account because earning amount will credit another account which related to this card
Warmest regards,
Jitendra
Amazon.in
This is not properly solution.