Hello Sirs/Madams,
I bought Tata Docomo’s Photon No 8087006146 3g Simcard having for their Postpaid Plan 15GB
3G Data for Rs. 999 with validity of 3 months.
1. 29th February 2014 -I bought this service.
2. FIRST Month Bill Period- Ended on 19th March
I availed 5gb alloted for first month
3. SECOND Month Bill Period- 20/3/14-19/4/14
Availed 5gb alloted for second month
4. THIRD Month Bill Period- 20/4/14-19/5/14
Availed 5gb alloted for third month
At this point, I utilised all 15gb within 3 months bought for Rs.999.
I chose a plan of 3G Dongle 250 BC Plan.
5. FORTH month Bill Period- 20/5/14-19/6/14
Per this plan, I got 1GB for Rs. 250.
On 13/6/14 (in FORTH month)-
Because of internet speed as good as 2g speed, I requested to terminate my service.
Received below acknowledgment mail:
On Monday, June 16, 2014
1:59 PM, “[email protected]” wrote:
Subject: Termination of Service~~M19142544
Hi Mr. Gorey,
We refer to your email dated 15th June 2014 regarding disconnection of your
Tata Docomo 3G number 8087006146.
The request has been raised on 16th June 2014 & the service request number
is 419488123. Our Photon Care representative shall get in touch with you within
48 hours with respect to your request.
Please note that the connection will be deactivated on 24th June 2014 unless
notified from your side. The current outstanding in your account is nil.
Please be apprised that you shall be receiving a bill (from 20th May 2014 to
19th June 2014) for the month of June and you shall be receiving a final bill
(from 20th June 2014 to 23rd June 2014) for the month of July.
Further, We need to also inform you that you can pay your Photon bill by cash
or cheque at any of our Brand Store (http://www.tatadocomo.com/brand-stores.aspx) or
pay online (https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm).
Please use your Photon Account Number 989703686 to make the payment.
We thank you for your patience.
Warm Regards,
Babloo Chowdhury
Photon Care Team
———————
I cleared my payment of Forth month by Paying due amount Rs. 272. Below is the mail:
On Tuesday, July 1, 2014 2:53 PM, “[email protected]” <Tata-Docomo-
[email protected]> wrote:
Dear , Thank you! We have received online payment of Rs. 272 against your TATA DOCOMO Number
on 01-JUL-14 and your transaction number is MUTI3400432729 You can also make instant payment
at “http://cdma.tatadocomo.com/payment-options.aspx” Click here from the comfort of your home
or office. All you need is your Account Number or Mobile Number and Payment amount. You can
pay by credit card (MasterCard, VISA, Diners, AMEX), or through an Online Bank account. You
can also make hassle free auto payment of your bills. You have to just subscribe to
Electronic Clearing System (ECS) or Standing Instructions (SI).
“http://cdma.tatadocomo.com/payment-options.aspx” Click here for more details. Log on to “My
Account” at “http://www.tatadocomo.com” www.tatadocomo.com to view your unbilled amount,
payment details and itemized bill details. Please note that these are FREE services for all
our esteemed customers and are available across all TATA DOCOMO circles. For any assistance,
please feel free to call us at 121 our 24×7 Customer Care toll-free number or write to us at
[email protected]. You can also reach us from a non TATA DOCOMO number by dialing 1860-
266-5555. Warm Regards, TATA DOCOMO Team
________________________________________________________________________
I thought the matter was over by terminating my connection before entering into FIFTH month.
I stopped using Photo on 18/6/14.
Am I supposed to charged for FIFTH month (Bill Period 20/6/14-19/7/14) though I have
terminated my service & cleared due amount?
Now Tata Docomo has sent Due Bill Amount Rs. 1854 for FIFTH month.
I received a call from Company from Telephone No. 913366155630 on 2/8/14. Due to noise & low
volume, I could not have conversation with Company’s executive who disconnected the call. I
hoped that I would receive another call, instead I received email from Tata Docomo-
Subject: RE: Why is terminated service being charged?~~M19686797
On Saturday, August 2, 2014 2:54 PM, “[email protected]”
wrote:
Hi Mr. Gorey,
We refer to your email dated 1st August 2014 regarding billing concern for your Photon number
8087006146.
As per our telephonic conversation on 9922209171 on 2nd August 2014, we would like to inform
you that an exit fee of Rs.1650 and service tax of Rs.203 was charged on the bill for the
month of July and the same is payable.
Please note that your connection was disconnected on 1st July 2014.
Thank you for surfing with Photon.
Warm Regards,
Saikat Sengupta,
Photon Care Team
“As per our telephonic conversation on 9922209171 on 2nd August 2014, we would like to inform
you that an exit fee of Rs.1650 and service tax of Rs.203 was charged on the bill for the
month of July and the same is payable.
Please note that your connection was disconnected on 1st July 2014.”
__________________________________________________________________
Please advise what am I supposed to do now?
Krreesh Gorey
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