I am a subscriber to DISH TV under VC no. 01515270095. I had subscribed for HD ROYALE PACK one year subscription in December 27, 2013. At that time many channels including COLOURS HD, CNBC PRIME etc. were being provided as HD channels and were included in the pack.
Then suddenly from 1st April, 2014, the company discontinued beaming COLOURS HD, CNBC PRIME HD, HISTORY HD channels and started asking extra money for beaming them in HD.
On complaining the company refused to restore the services of these channels in HD. They further refused to refund me my money.
I even requested them to continue the services of these channels till my subscription is over. But they refused for all the requests made.
This is nothing by cheating the customers, by first alluring them to buy pack having all the channels and thereafter stopping the channels and asking further money for same channels for which he had already paid. Consumers are not given an option to get back their subscription in the event they are not suitable with the changes made.
I request you to kindly take suitable action against the company and order them to restore the discontinued channels immediately and give me damage of Rs 1 lacs for mental agony and pressure and depriving me the opportunity to watch my favourite channels in HD.
Yours faithfully,
PANKAJ KUMAR KEDIA
382/1, KEYATALA LANE,
KOLKATA: 700029
9830058121
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