Location/place: Pune
Name of company/service: Idea Cellular
Name-Dattatray B.Kumbhar Mobile No-9850353753
Issue-High GPRS charges due to wrong SMS received from Idea Cellular regarding GPRS usage.
Bill No-135772064
Invoice Date-12-Jun-2013
Invoice Period-12-May-2013 to 11-Jun-2013
I have Rs.98 2GB GPRS Plan,as per plan i am getting 2GB data per month ,when i used my GPRS data idea is sending me Usage details through sms,i have no other
source to know my GPRS usage details only have SMS source but i am getting wrong sms,i am not getting correct sms regarding usage.
That is the reason I have used internet on my mobile and now I have received my Bill,If you check my bill history Idea was starting GPRS extra charges from 03-Jun-
Time-08.17.53 am So i want waiver but idea cellular not ready to provide waiver i have already sent mail to customer care with sms snap shot.
If my 2GB data was completed on 03-Jun-13 then why idea cellular were not sent me correct sms,It means idea cellular sending wrong sms to me regarding the GPRS
usage and charging me GPRS amount. So I want waiver in bill of Rs.6639.071 due to wrong sms idea is sending wrong sms to me regarding GPRS usage, so I am not
agree with idea cellular bill.
The same case was resolved and waiver was passed in March-13 Bill by Mr.Mahavir Desarda and now again same issue is happened.
When i called to customer care regaring complaint they insist for payment,also not ready to take any waiver resquest.
SMS Details are as below which is received from idea:
1 )-SMS received from Idea on 06-Jun-2013 Time 4.34PM -“Dear Customer,Data usage on Mob No 9850353753 till 05/06/13,23.59hrs. is 1579.15MB.
2 )-SMS received from Idea on 08-Jun-2013 Time 3.33PM -“Dear Customer,Data usage on Mob No 9850353753 till 08/06/13,23.59hrs. is 1717.22MB.
3 )-SMS received from Idea on 10-Jun-2013 Time 4.28PM -“Dear Customer,Data usage on Mob No 9850353753 till 10/06/13,23.59hrs. is 1717.22MB.
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