I HAVE TAKEN A LANDLINE & BROADBAND COMBO PLAN TELEPHONE CONNECTION ON JANUARY 2014 FROM BHARAT SANCHAR NIGAM LIMITED(BSNL) WHICH IS SITUATED AT MY HOME AT PATNA.AT THE TIME WHEN I BOOKED THIS CONNECTION I HAVE PAID RS.500 TO BSNL MARKETING EXECUTIVE MR. SANTOSH KUMAR MOBILE NUMBER-9431000813 AND HE HAS TAKEN DOCUMENTS AND MY SIGNATURE ON THE FORMS AND GIVEN ME A BOOKING RECEIPT OF RS 500 10 DAYS LATE.
WHEN I HAVE RECEIVED FIRST MONTH BILL IT WAS SHOWING RS.2966.38 BUT AS PER BSNL MARKETING EXECUTIVE TOLD ME THAT ONLY RS.650 +SERVICE TAX WILL COME IF YOU USE ONLY BROADBAND IN NEXT BILL ONWARDS BECAUSE I HAVE NOT MADE ANY VOICE CALLS FROM THIS LANDLINE SO THIS IS UNLIMITED BROADBAND PLAN WHERE NO ANY OTHER COST COMES APART FROM MONTHLY RENTAL & SERVICE CHARGES.
MY COMPLAINT IS REGARDING HIDDEN CHARGES AND COST CHARGED FOR EVERY THING NOT EXPLAINED BEFORE TAKING CONNECTION
1.PHONE SET ONE TIME CHARGE-RS.600
2.ONE MONTH ADVANCE RENTAL-Rs.650
3.MONTHLY CHARGES-Rs.310.97
4.INSTALLATION CHARGE-Rs.800 THERE AFTER TOTAL OF Rs.2360.97 WAS ONLY THOSE CHARGES AND AMOUNT WHICH WAS NOT TOLD ME AT THE TIME OF BOOKING CONNECTION IT WAS ONLY SAID THAT ONLY MONTHLY CHARGE YOU HAVE TO PAY.SO THIS IS A DIRECT FRAUD FROM THIS SERVICE PROVIDER AND HIS EMPLOYEE SO I WANT TO GET THIS MONEY REFUNDED BACK TO ME OR IN MY OUTSTANDING BILL AMOUNT THIS MUST BE REDUCED SO THAT I CAN PAY ONLY THAT AMOUNT WHICH WILL COME AFTER DEDUCTIONS.
AS AFTER JANUARY MONTH TO MAY 2014 I HAVE NOT PAID ANY BILLED AMOUNT DUE TO THIS FRAUD ADMITTED BY BSNL AND ITS EMPLOYEE TO ME.HERE I AM SUBMITTING MY BILL DETAIL
Customer ID 3007106223
Account Number 8007132043
Phone Number 6122631211
Bill Number &Date 125865494 – 07-FEB-2014
Bill Period 01-JAN-2014 – 31-JAN-2014
Payment Due Date 25-FEB-2014
Previous Balance Payment Received Balance Amount Adjustments Current Bill Amount Amount Payable
A B C=A-B D E E+C-D
0 500 -500 0 2966.38 2467
Summary of
Current Charges
Amount(Rs.)
Monthly Charges 310.97
Usage Charges 55
One Time Charges 2750
Discounts -316.4
Tax 166.81
Late Fee 0
Total Charges (Rs.) 2966.38
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