Location/place: ghaziabad
Name of company/service: samsung
i bought a brand new samsung galaxy note GT-N7000 by flipkart in december 2012 but after few time i found that phone is getting automatically switch off several times a day which cause a great loss to my important calls and my work. For that i visited MICRO SOLUTIONS i.e autorised samsung service centre in RDC Rajnagar Ghaziabad. they told me that they will check it and update the software to resolve the problem but after few days when i got my phone one of its corner is damaged and the auto switching off problem is not resolved by them..i filed many complains but they refuse to accept their mistake..finally i had a conversation with samsung customer care who gave me a reference no i.e. 8438550682 and with a lot of pray and request they said that please come to service centre for the issue,after a hot conversation they accept to change the damaged part but when i receive my phone again the damaged part is new but the auto switching off problem is not resolved instead of their several checkups and repairs…now i am totally frustated by this phone as the problem occurs at a regular interval of time which cause a loss of work and mental peace for me..
i request you to please take a neccesary step to resolve this issue as i visited samsung service centre many time by taking off from office and need a permanent solution..
regards:-
Gaurav chaudhary
9999077414
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