Location/place: Heathrow Airport London
Name of company/service: British Airways
This is reference to my daughter Ms. Prapti Sahni who had purchased an economy class sector Delhi -London – Chicago – London – Delhi. This ticket was purchased in India.
On 19th June 2012 on her return flight at the London Heathrow Airport, she got sick while boarding the flight BA 257 and was in lot of pain, which was verified by paramedics at London Heathrow Terminal 5 and after giving her 2 painkillers and paramedics advised the patient who was travelling in Economy class to change to Business class and fly in a lying down position. We requested your ground staff for free upgrade due to medical reason. Your ground staff at Heathrow Airport did not agree to this request but asked her to pay the full amount of last minute ticket. Without adjusting any amount of her economy class ticket on the same flight thus your airline had two seats booked for the same passenger in the same flight in two classes.
Further to add your Flight BA 257 on 19th June 2012 was overbooked in Economy class and my daughter found 3 passengers (kids) upgraded to Business class for no extra cost while a deserving passenger/patient had to pay 3100 British Pounds for the same, you in turn sold her economy class ticket also.
On a flight from Chicago to Delhi via London it’s the moral responsibility of any airline to take care of passengers primarily when the person is sick, instead of getting any fair support from British Airways, the British Airways charged us the full last minute ticket fare without adjusting any amount. This is unjust and unacceptable.
Further British Airways flight BA257 captain on board also inquired about her health which can be also reconfirmed. Once my daughter reached New Delhi Airport, we rushed to the Max Hospital Emergency ward in Saket, New Delhi for her treatment, where doctors admitted her for the immediate operation, We are enclosing the true certified photocopies of hospital treatment summary for your reference.
British Airways has a good name and famous for the comforts of their passengers in worldwide, you are requested to refund my money adjusting the fare to upgrade from economy class to business class and issue return ticket to my daughter Prapti Sahni for Delhi – London sector as British Airways have charged us for return sector or adjust the return ticket and refund the balance amount to us.
We are enclosing the photocopy of my daughter’s ticket receipt which I was forcibly purchased for the sake of my daughter comfort and health. At that stage your ground staff blackmailed us and we had no choice and alternative but to comply with inhuman demand.
In case we receive no positive response within 15 days we shall have no choice but to take legal action and hand this matter to India Consumer Court and leading newspapers in India.
Your kind cooperation is highly solicited.
Yours truly
Pravesh Sahni
(Father of Ms. Prapti Sahni)
+91 9811011114
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