Location/place: Nasik
Name of company/service: HDFC Ltd
Dear Sir/Mam,
For availing benefits of reduced lending rates, I approached HDFC for transferring my existing home loan with Mahindra finance, through Mr. Vitthal Maule, Relationship Manager, HDFC Sales.
Mr. Vitthal, vide his email dated 14.05.2012 send the Document Check list for home loan and advised me to submit documents stated therein for checking my eligibility for home loan. The requisite documents were provided to Mr. Vitthal vide my email dated 15th, 17th & 23rd day of May 2012. Also application letter for home loan stating the reason for transferring home loan, HR persons to be contacted for HR Verification etc was submitted on 30th May 12.
After checking my eligibility, Mr. Vitthal, forwarded Application form and advised me to submit the same with cheque amounting Rs. 3090/- towards processing fees. The application duly signed by me and co-applicant along with Cheque of ICICI Bank was submitted with Mr. Vitthal on 10.06.2012 in personally.
After, laps of 15 days Mr. Vitthal on 26.06.2012 informed me that query regarding “List of Documents” has been raised during processing of my application. As list of documents were available with Mahindra finance and it would have taken at least 15 days, I have requested to process my application without List of Documents and promised that these documents will be submitted at the time of disbursement of loan.
Thereafter on 29.06.2012, Ms. Gargi telephonically verified my identity and informed that HDFC has no problem for disbursing loan to me and accordingly Rs. 3090/- were deducted from my ICICI account on 02.07.2012.
I was hoping that sanction letter shall be given to me within next few days. But on 23rd July 2012, Ms. Gargi forwarded the HR verification mail, which she had sent on 06th July 2012 to our Corporate HR Email ID. During telephonic discussion, she informed me that she had sent the email only and had never called the contact person, mentioned in my application letter dated 30.05.2012. She also advised me to give proof of current residential address and offer letter showing job location.
During this discussion, I clarified her that I had given the contact details of Corporate HR purposely because my current job location is remote area and it won’t be possible to verify in personally. Our corporate HR is in New Delhi and it would be convenient to HDFC to verify my employment by visiting our office and meeting contact person in personally.
But she told that she needs only email from our HR and no personal verification is required. As the person whose contact details were given is in Senior Management and it is not possible for him to reply each & every mail, unless personally informed/called, I gave her alternate email ID of our site HR on 26.07.2012 and requested to forward the email.
But she neither mail on given ID nor called me. On 01.08.2012 I once again called her and enquired about status of HR verification. Then she told me that she had not mailed on alternate Email ID of site HR. I once again requested her to mail the same, which she subsequently mailed on 01.08.2012.
Then, I personally talked with our site HR and requested them to give confirmation mail. HR confirmation mail was sent on 01.08.2012 from site HR as well as copy from my mail ID.
Finally I was hoping that I will get sanction letter in 1st week of August 12, as all requisite documents and formalities are completed from my end.
However to my utter surprise, on 16th August 2012, Mr. Vitthal Maule informed me that my file is rejected due reason of taking loan from Mahindra Rural Finance Ltd.
When I met Mr. Manish Kalagapurkar in HDFC House, Nasik on 16.08.2012, he informed that system is showing wrong reason. The reason for rejection of file is delay in HR Verification.
I explained him that delay in HR verification is not attributable to me as matter was came to my notice only on 23.07.12 at 7:48 PM and no prior communication in this regard was made by HDFC to me. Even after that I got HR confirmation within 7 days of knowing the matter (i.e. on 01.08.2012) which could have received earlier by 4 days, if Ms. Gargi would have forwarded the email to site HR on 26.07.2012.
Mr. Manish understood the mistakes on side HDFC but still continues to harass me stating that my company (M/s Oriental Structural Engineers Ltd) is not well known and as such he requires company’s financial statements, credential and list of employees who have taken loan from HDFC. He added that only after receipt of these documents, he can process my loan application.
However fact is that my company is already registered with HDFC and even if it is not registered then why these documents were not asked at initial stage? That too after 3 months of application? Mr. Manish tried to link this matter to HR verification but he quickly realize that there is no point in arguing, as this is independent query and should have been raised immediately after receipt of application letter dated 30.05.2012.
As reputed financial institute, this kind of delay and harassment of costumer is neither expected from HDFC nor acceptable. The web site of HDFC shows instant approval of home loan which is in contrast to actual fact.
Even after registering complaint with HDFC web site (ref. No.HBL=016-399-274), no action has been taken till date.
Hence I request you to kindly advised me for further course of action under consumer protection act.
Regards,
Uday Kachare
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