Location/place: Barrackpore/Kolkata
Name of company/service: Videocon
Hi, this is Satyajit Das from Barrackpore, Kolkata-120,having a refrigerator from Videocon. The fridge was brought from Great Eastern Trading Co. Barrackpore Branch on 03-08-2011.
(Cash Memo No: BC/04180/11-12). The price was Rs. 11850.
The problem is now a day the fridge got problem and shut down. I already lodge a complaint via Great Eastern Trading Co. and a boy (Named Chandan, Cell No.: +918017521254) came and examine the fridge and told me the problem was with the regulator, inside the fridge. This was happened a week before. He also told me that he would be come next 2 days with a new regulator and fixed the problem. But neither he come nor he gave me a solid reasons for delaying hence I would keep calling him most of the days. Every time he used to say he would come after next day. Suddenly today he provides me 2 telephone nos. which are 03325441176 and 03325441186 and told me to talk with the service center. While I asked for the complaint number for the same he told me that won’t be needed as that no. was already submitted and I need to tell my phone no to them only. But the shocking thing is that when I made a call to them first of all they are not received it and make the phone busy (both no.). After trying a long period one of the service man actually received my call. But the behavior was so rude when I asked about my complain about the regulator of the fridge. He asked for the complaint no so rudely that I felt guilty that if I did something wrong to make a call to him. I also told him about what Chandan (The Service guy who came to my home and had a chat with me regarding this issue) told me to tell them, but he was an insane and not ready to talk with me except the complaint no. The problem was Chandan did not give me the complain no. and the service center guy want the complain no. and the worst part is that I actually got anger when they behave rude with me.
My fridge is totally stop now a days from more than a week. This is summer time and I also got a Kid and this is really ridicules to face this problem. Also this is not expected from this so called famous company like Videocon.
I am praying to you to take the necessary action against this type of harassment from this big Company, not only for me but for all who are suffering with this type of problem.
Regards,
Satyajit
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