Location/place: India
Name of company/service: VRL
Coming from VRL bus number AP-29-TB-6573, Surathkal to Bangalore (Manipal to Hydrabad), PNR No. 11398376 dated 10 may 2013, after reaching Bangalore, I had kept a luggage bag and a small box consisting my belongings in the luggage compartment, while removing luggage, the attendant started demanding Rs 100 from me, when asked the reason, he said it was for the box (dimension 2*1.5*1 ft approx, handy) whereas people having luggage bags more than 5 times its size were free of any tariff, when I refused to pay, the attendant literally snatched the box from my hand and started verbally abusing me in Kannada language, I in fact did not have any cash with me, which even after showing and requesting, the attendant continued to abuse me in front of all co-passengers waiting to collect their belongings, he then orders me to go and complain in their head office and then collect my box, finally I had to borrow the sum from a co-passenger to pay him. I had to face an embarrassing situation in public, Even now I am not able to detach my thoughts from it.
I would like to pursue the matter so that no other passengers are harassed by VRL staffs.
Regards,
Rajiv
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