Handset is not being repaired

I submited my cel on 23rd july to be repaired
It was being asured to cel be repaired within 20 tn 25 daes.
It is still not being repaired and no proper reply is given by them.

Details :
workorder number:MMX/ETE26/CI/7/14/00086
Name :Niranjan solanki
cell was submited under APP,S DAILY