Not getting refund of my money which I had paid in advance

Sir,

First of all I would like to inform you that I have faced lot of problems with the customer care service agents of Hathway. I have contacted them more than 10 times and my problem is not yet resolved. I have invested atleast my 10 hours in calling at the call centre of hathway

My account no. is 982199. My account has a credit balance of Rs 2342. I am working in central bank of India. I was posted in Mumbai earlier, however now I have been transferred to Margao in Goa. I have vacated my flat in mumbai (B-61 Central Appartment Dayal Das Road Vile Parle East Mumbai)

I disconnected my broad band on 25 June 2014 and all the hardware were taken by your officials from my home in Mumbai. I was told that I would get my credited amount of Rs 2342 with in 45 days. I also requested you to send my cheque at my address in Goa. The customer care executives took my address of Goa and told me that my cheque will be sent. However when I called later your executive told that my cheque can only be sent in Mumbai, so I gave address of one of my friend in Mumbai. However when I called third time another story was told to me. I was told that I can get cheque only at my address (B-61, Central Appartment) in Mumbai.

Since I have vacated that flat I will not receive the cheque.

My complaint ID for getting my money back are

10325610

10079892

10017868

9989477

It has been nightmarish experience for me to get my money back from Hathway.

Kindly arrange to send my cheque at my present address which is given below

Prashant Kumar

Central Bank of India

St. Joaquim Road

Near B M Hall

Borda, Margao

403602

Mo 8390902204