GAS Cylinder leakage not being replaced By IOC gas distributer, Cantonment Gas supply

Gas Cylinder was delivered at our home on 7th Feb 2015. The very next day we discovered that the Gas is leaking from the cylinder.
I tried reaching them through the Gas leakage helpline number provided in the Gas book but could not reach them. I, being a senior citizen, visited thier Gas office (Cantonment Gas Supply, Gora Bazar, Kol -28) three times to ask them to change the gas cylinder.I also tried to make them understand the urgency of the situation that any mishap could happen because of the gas leakage.
I was finally relived when the local gas delivery boy came yesterday (17th Feb 2015) to replace the gas cylinder. But again I was shocked when the delivery boy asked for Rs 400 as already a lot of Gas has already been leaked from the cylinder. When I told him that was not our fault and that we have already notified them on 8th Feb and that the delay for cylinder replacement was from their end, he argued that he cant help and demanded for Rs 400. When I refused to give the money, he didn’t replace the cylinder and went with the good cylinder.
Please help as this is very risky and I am really fed up with the employees of this IOC branch.


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