Location/place: Country Club Vacations, Centre Stage Mall, MZ-44/45, 2nd Floor, Sector-18, Noida-201301, Uttar Pradesh, and Landmark: In Centre Stage Mall
Name of company/service: Country Club Vacations
Hi Sir,
I want to withdraw my membership from Country Club. I have already paid Rs. 25000 and now I want this amount to be credited back to my account
Issue: I have purchased holiday package for 15 years and 15 years club membership from country vacations club during their promotional event in ‘June 27, 2012’ for Rs. 70,000 and at that time I was given wrong offers (mentioned below) verbally and collected the money Rs. 25000 as initial amount for membership from my Citibank credit card. Firstly, I was not at all interested in joining due to financial problem with me. But their executives lured me with extra offers like free cruise ride from Goa to Mumbai and one free 6 days/7 nights additional holiday trip (Domestic/ International) which we can avail by this year without paying any extra AMC. I still refused but they persuaded me to pay Rs.70, 000 by cash & got this converted into 36 EMIs on my still hesitation they offered as per below:
Total Rs. 25000 pay by cash and they converted the same amount into 12 installments for 1st year of (Rs. 2083.33 per month) and the rest amount Rs. 45000 would be in next 2 years with installments of Rs. 1875 in next 24 months with no interest from HDFC bank credit card. And they also provoked me to apply for new credit card from HDFC bank to avail 30 months installments with 0% interest fee. Finally I consented to join this membership on the basis of a number of services / facilities & benefits to be provided by the Country Vacations Club (as explained to me) during the course of membership.
1st Offer: I was told that under this scheme, I would have an option of choosing any property out of the 30 International properties Country Club owns. But in reality it has got only 3 or 4 properties at international location.
2nd Offer: I was misguided by their representative with regards to the number of properties in Kerala as well. It was told that Country Club has 5 Properties/ Hotels in Kerala but actually there are only two properties in Kerala which Country Club owns.
3rd Offer: At the time of taking this offer the representative lied about the Club membership at Noida branch. We were informed that the club in Noida has a capacity to accommodate 1500 people & it has the facilities of Gym, SPA, Swimming Pool, and Indoor/Outdoor Games as well which can be availed by the members and their 3 nominees. However, in Noida the Club has capacity to accommodate only 15 people at a time & has no Swimming Pool or SPA facility & the facility of Gym can’t be availed by us under this scheme. And we were also misinformed about the Events that are organized in the Club as the representative told us that all the events will take place in Noida. However, now while investigating the same I came to know that all events will be conducted in Faridabad only.
4th Offer: The last offer was with regards to the AMC paid every year by the members. As informed by their representative if we do not go on vacation in a particular year we will not be charged the AMC for that year. Further, let’s suppose I do not go on vacation on 1st year & in the second year and I add up the number of days together in the third year & split the vacation into two or three different trips in the same year, I will be charged the AMC only once for that year. But, this is not the case in reality as now I have been informed that in such a case I will be charged the AMC as per the total number of trips (i.e. one AMC per trip).
5th Offer: I was misguided by your representative that this membership is for International + Domestic vacation but as per mail received from Ruchika (Head of Customer Care) that this membership is only for Domestic Vacation.
6th Offer: I was told that this scheme/membership is for time period of 15 years but now I am being informed that this membership is for time period of 10 years.
7th Offer: I was also misinformed about room booking (as I could book Suites but now I am being informed that I can only book studio apartment).
8th Offer: And also as per my last conversation with one of the members from Country Club Vacations Management named Sanjeev Kasana (Based at Country Vacations Club, MZ-44/45, 2nd floor, Centre Stage Mall, Sec-18, Noida-201301), I was promised that the Membership fee that I have paid will be refundable if I find this to be dissatisfactory or else the offers that were being offered to us in actual were not being fulfilled.
I am highly dissatisfied with this kind of misguidance I was served with & I want to withdraw my membership from Country Club. I feel that the company is generating funds from general public by virtue of giving false promise and not obliging. I have already paid Rs. 25000 and now I want this amount to be credited back to my account ASAP. Please find below my Membership details for your reference.
Details:
Reference No: 063-2372
Invoice No: 063-2372
Inv. Date: 2012-06-27
Member No: CCDL11V10LB12681
Member Name: Mr. Kunal Jain
Total Amount: Rs. 25000 (Twenty Five Thousand) by credit card-Citibank India
Office Address: Country Club Vacations, Centre Stage Mall, MZ-44/45, 2nd Floor, Sector-18, Noida-201301, Uttar Pradesh, and Landmark: In Centre Stage Mall.
Note: Till this time we are not availing any type of services/vacation from country club under this membership and also we didn’t receive any welcome kit/membership cards from Country club.
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