Location/place: Navi Mumbai
Name of company/service: Axis Bank
Hello,
Today I am compelled to write this email to you because of the harassment and inconvenience caused to me with your service. I am mentioning the scenario in detail below:
(1) I got a call from your sales people who tried selling me a credit card since the time I opened an account with you, which was december 2012. I denied at first but after a lot of convincing I gave in. Then I recieved about 20-25 calls just to confirm my address for the delivery of the card, which I find extremely ridiculous because why cant someone update the right address the first time? Then I advised them to cancel the processing of the card because I was sick of confirming my address more than 2-3 times every day. NO action was taken, instead I got a call to say that my card was being processed.
(2) It took you people week to process the card whereas to deliver the card it took you people more than 2 months. The Courier that you sent the credit card with, that is Blue Dart, failed to deliver the card 5 or 6 times, that was so annoying that I actually had to call the contact centre and I asked them to cancel the card and I would not take it but then I recieved a call back from the cancellation team that assured me that they will update my correct address and it will take 7 working days to get that corrected and then a few days after that to get the card sent, I agreed. But the courier failed to send the card again. I finally called up the contat centre and they said that the card was dispatched and when I contacted the Courier service they confirmed that the address mentioned to deliver was the office address. On the 15th I called your contact centre again and I spoke with one of your supervisor, Mr. Bhardwaj Sharma who assufred me that the card will be delivered to me on the 16th … I had to call the Bluedart courier to make sure that the card comed to my residential address… that initiative again was not taken by you guys. Mr. Bhardwaj Sharma then called on the 16th to confirm that the card was recieved by me and adv that I will be given a waiver of the Joining Fee that was already charged a month before I recieved the card, if I make a purchase of 5000 INR or more in 45 days….
(3) I made Purchase of more than 5000 INR and found that my card was blocked on the 01 MAY 2012 because of non payment….. Again the Ordeal of Calling you customer service began when your agent informs me that the card is blocked because of the over due payment that I have to make. When i checked the details online I found that I was charged LATE PAYMENT FEE and SERVICE CHARGES on the 12TH APR…. which is 4 days before I recieved the card. When I called your customer sefrvice department, I have never came accross a more Pitiful services than your bank’s…. The agents are all trained differently and never were able to help. The Supervisors are all the more pathetic and have no sense of talkiing and manners whatsoever and the Team Leaders cant explain what is going on. I finally spoke to one of your ops manager and he said that he will make sure that the charges are waived and he will check what he can do to unblock the card. whicgh again didnt not happen you guys waived off the charges but I was advised that I have to make the minimum payment of 215.00 INR to unblock the card.I find this extremely ridiculous that the customer suffers for YOUR SYSTEM ERRORS. I still took the heed to pay the minimum amount of 215.00 on 04-05-2013 and I called your customer service to check when the card will be unblocked. BUT I spoke to a few of you people which irritated me so much That I have decided to press charges of fraudelence and conduct misbehavour on you bank.
I am asking to take some strict actions against te few agents and supervisors I am mentioning below:
1: Durgamajhi
2: Santosh
3: Satendra (Supervisor)
4: Raja Mohammed
I hope I hear from someone from your bank on this issue soon
Thanks
Rahul Deb
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