Fraud in Vodafone post paid service

I’ve Vodafone post paid connection since 2009. I recently (about March 14) changed the existing plan to corporate plan which in turn forces me to pay extra charge on the head of download (animation_download, handygo_javagame_1 (I’m using android mobile, o there i no question to download java game) etc) but I never downloaded such things. I had tried to make inform the same lot many times to Vodafone organization but every time get same reply like I’ve downloaded all of those and in sum I’ve forced to pay more than Rs. 500.
so, may know why should I pay add on charges every month without consuming any such services? I’m fed up with this issue without any acceptable resolution which in turn forces me to write in this forum.
Wish for best !!!!!

Regards,
Dipankar Dey
(+91) 9836865826


Comments

3 responses to “Fraud in Vodafone post paid service”

  1. Vodafone India Avatar
    Vodafone India

    Hello Dipankar Dey,

    Thanks for your time on call. We understand that our executive has provided you the necessary information regarding charges. Do revert to us if you need any assistance.

    Regards,
    Vodafone.

  2. Dipankar Dey Avatar
    Dipankar Dey

    Sorry to say that I’m getting same reply which is not at all convencing again and again. My simple ask is that may I know from which site download is hapenning every month? This is not one of case for mine only, there are so much evidences for the same in market.
    I can assure that I’m not initiating any download activity but if some how it’s happening unintentionally then I should aware, will you please help to diagonosis?

    Plesae note I don’t have seen any downloaded contents (if any) in my handset.

  3. Vodafone India Avatar
    Vodafone India

    Hello Dipankar Dey,

    Thank you for speaking with our representative regarding your download charges concern today. Kindly contact us if you need further assistance. Thanks for talking to us.

    Regards,
    Vodafone

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