Fraud Promises & Illegal Deduction

Location/place: West Bengal

Name of company/service: Aircel

Dear Sir/ Mam!!

I Rajkumar Mondal Resident Of West Bengal, Suri. I Am Using A Aircel Number 9800969727, Ported this number from Airtel. They Promise me to give lots of benefits and best services, But Now i am afraid from their services. Today itself when i called on toll free of 121 of Aircel they Told me that you will get the full Talktime of 30 In the Recharge 30. But when I recharged i got less balance like about Rs. 23.70 Only. When I called Customer Care About This They Told me that we stopped this services but in tolll free they are providing this service and after that the Customer executive told me do whatever you want to do. This is not the first time they are doing the fraud. They always used to do do. Sometimes they actived some value added services automatically and deduct the money. They promise a lot and make fool of the customers. And the main Problem is that when we try to call customer care it takes 3-4 days to reach. It always happens.
I Will be very thankful to you if you take legal action against them.

Thanks
Rajkumar Mondal
9800969727