fraud on laptop

Location/place: sector 46

Name of company/service: vijay sales

i sm gurdeep lives in ggn i went vijay sales situsted in sector 29 nesr huda Gymkhana club approx 8.30pm on 26 September 2012 i bought a laptop sony vaio as their sales representative show me i3 processer 2gb of ram and 320gb of hard disk at the time i was selecting laptop from the vsrious laptops. i selected that laptop of sony with same configuration but when i reached home back i found the other product in the box. immidiately i called at cust care number they told me come to store we will do our best to improve this situation now i am waiting for 11am so that i can visit at store and can change my laptop but if they denies then what step i should take?

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